About this opportunity
Fathom Companies lists this General Manager opportunity in portland, Maine. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Fathom Companies is seeking an exceptional hospitality leader to become the next General Manager of Canopy by Hilton Portland Waterfront , one of Portland’s premier lifestyle hotels.
This is not a turnaround opportunity. It is an opportunity to lead an established, award winning hotel with a talented team, strong culture, exceptional brand recognition, and a proven record of success.
Why is the position open?
For the best possible reason: career growth within Fathom Companies.
Our current General Manager is staying with Fathom and has been selected to lead the opening of the highly anticipated Monument Hotel in Portland, Maine, scheduled to open in 2027.
We believe strongly in developing talented leaders and creating meaningful opportunities for them to grow within our organization. Now we are looking for the leader who will write the next chapter at Canopy Portland Waterfront.
An Extraordinary Record of Success
Since opening in 2021, Canopy Portland Waterfront and its leadership team have earned significant recognition from Hilton and the hospitality industry.
2025
Award of Excellence
Make It Right Award
2024
Award of Excellence
Make It Right Award
Canopy by Hilton General Manager of the Year
2023
Canopy by Hilton General Manager of the Year
General Manager selected by Hilton as the Lifestyle GM representative for the collection as part of Hilton’s Customer Promise initiative
The Connie Award is Hilton’s highest hotel honor , and Canopy Portland Waterfront received the award as the highest ranking Canopy hotel in the Americas.
The property was also recognized with the 2021 International Interior Design Association New England Chapter Hospitality Hotel/Lodging Award.
Success like this does not happen by accident. It is the result of an exceptional team, thoughtful leadership, a strong culture, and a commitment to memorable guest experiences.
Our next General Manager will be entrusted with continuing and building upon that success.
About Canopy Portland Waterfront
Located in the heart of Portland’s historic Old Port, Canopy by Hilton Portland Waterfront is a 135 room lifestyle hotel designed to reflect the character, energy, food, art, and culture of Portland.
The hotel features:
Meeting and event space
Views of Portland’s working waterfront and Casco Bay
This is a highly visible leadership role within the hotel, Fathom Companies, Hilton, and the greater Portland community.
The Opportunity
The General Manager serves as the hotel’s primary strategic and operational leader and is ultimately responsible for the property’s performance, culture, guest experience, financial results, and continued success.
We are looking for a leader who can think strategically while remaining connected to the day to day operation.
You should be equally comfortable reviewing a P&L, analyzing a forecast, developing a department leader, meeting with ownership, walking guestrooms, engaging with associates and guests, evaluating the food and beverage experience, or representing the hotel in the community.
Key Responsibilities
Lead, coach, develop, and inspire the hotel’s leadership team
Protect and strengthen the culture that has contributed to the property’s success
Maintain exceptional guest satisfaction while identifying opportunities to elevate the guest experience
Provide leadership across Rooms, Food and Beverage, Housekeeping, Engineering, Sales, Revenue Management, Finance, and Human Resources
Maintain overall responsibility for the hotel’s P&L, revenue performance, profitability, cost management, and return on investment
Lead budgeting and forecasting efforts
Partner closely with Fathom’s corporate Operations, Finance, Human Resources, Revenue Management, and Sales and Marketing teams
Recruit, retain, coach, and develop exceptional hospitality professionals
Establish clear expectations and accountability throughout the leadership team
Develop future Fathom leaders through coaching, feedback, and succession planning
Ensure continued achievement of Hilton brand standards
Maintain a visible and engaged presence throughout the property
Serve as an ambassador for Canopy Portland Waterfront and Fathom Companies within the Portland community
Who We Are Looking For
Our ideal candidate will bring:
At least 5 years of progressively responsible hotel management experience in a full service or lifestyle hotel environment
Previous experience as a General Manager, Hotel Manager, Director of Operations, or comparable senior hotel leader
Prior Hilton experience strongly preferred
Strong Food and Beverage experience
Demonstrated expertise in hotel financial management, P&L analysis, budgeting, forecasting, and expense management
Strong understanding of revenue management and pricing strategy
Experience partnering with ownership and corporate support teams
A proven ability to recruit, develop, motivate, and retain high performing leaders
A leadership style that combines accountability with approachability and collaboration
Strong strategic thinking, problem solving, analytical, and organizational skills
Bachelor’s degree in hospitality, business, or a related field preferred
Most importantly, we are looking for someone who understands that great hotels are built by great teams.
Compensation
Base Salary: $135,000 to $145,000 annually
Annual Bonus Opportunity: 20% of base salary
At target, base salary plus the 20% annual bonus opportunity represents potential annual cash compensation of approximately $162,000 to $174,000 , based on achievement of applicable bonus goals.
Fathom Companies offers a comprehensive benefits package including:
Medical, dental, and vision insurance
Health Savings Account options for eligible plans
Flexible Spending Account options
401(k) retirement plan with company matching
Employee Assistance Program
Discounted hotel stays
Employee referral opportunities
Learning and development opportunities
Professional development and career advancement opportunities
Why Fathom Companies?
At Fathom Companies, we believe outstanding hospitality begins with how we treat our people.
Our culture is built around six core values:
Leading with Compassion
Maintaining a Positive Outlook
This opening is a real example of what career growth at Fathom can look like.
The leader currently holding this position helped guide Canopy Portland Waterfront through an extraordinary period of success. She is now continuing her career with Fathom by leading the opening of the Monument Hotel in Portland in 2027.
We want our next General Manager to have the opportunity to build an exceptional chapter of their own.
Canopy Portland Waterfront has already established an extraordinary standard.
The question now is: What can we accomplish next?
If you are a hospitality leader who believes in developing people, creating memorable guest experiences, driving strong financial performance, building meaningful community relationships, and leading with both accountability and compassion, we would like to hear from you.
Join Fathom Companies and lead the next chapter of Canopy by Hilton Portland Waterfront.
Fathom Companies is an Equal Opportunity Employer. We are committed to creating a workplace built on respect, inclusion, and opportunity and make employment decisions based on qualifications, merit, and business needs.
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Worksite address
portland, ME, 04122, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.