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Job description
General Manager - Premium Family Entertainment Venue
Location: Altitude Trampoline Park, Great Mall - Milpitas, CA
Position Type: Full-Time | Leadership Role
About Us
At Altitude Trampoline Park , we believe in creating joyful, high-energy spaces where friends and families connect, play, and celebrate life's moments together. Whether it's a game of dodgeball, flying on the trapeze, or simply laughing with friends, we transform ordinary days into unforgettable experiences.
Located inside the Great Mall of Milpitas -one of Northern California's busiest and most diverse retail destinations-our park is a cornerstone for community fun, youth gatherings, and active play. With unmatched foot traffic and premium visibility, this flagship location offers the unique opportunity to lead in a high-volume, high-impact environment.
About the Role
We are seeking a dynamic General Manager to oversee all operational aspects of our Milpitas park. From guest services to financial oversight, team development to facility excellence, this role demands hands-on leadership, strategic thinking, and an unwavering commitment to customer satisfaction.
You'll work directly with ownership and collaborate with support teams to ensure that every guest enjoys the vibrant, active, and welcoming atmosphere that defines the Altitude experience.
Key Responsibilities Leadership & Operations
Lead daily operations of all departments: front desk, events, attractions, food & beverage, and maintenance
Monitor financial performance, manage P&L, labor, and inventory within budgeted goals
Ensure compliance with safety, health, and operational protocols
Drive operational efficiency while maintaining brand standards in a high-traffic retail environment
Team Development
Recruit, train, and retain top-tier team members who embody Altitude's values
Set clear expectations, offer regular feedback, and build a performance-driven culture
Foster a positive, energetic, and supportive workplace that minimizes turnover
Identify and groom high-potential team members for promotion and leadership opportunities
Sales & Business Growth
Execute local marketing and sales initiatives to maximize revenue and visibility within Great Mall
Leverage mall events, promotions, and partnerships to attract new customers
Drive birthday party and group event bookings, ensuring consistent pipeline growth
Analyze data to identify trends and proactively improve revenue performance
Guest Experience
Deliver a consistently high-quality, fun, and safe experience to every guest
Lead by example-be visible, responsive, and engaged on the floor
Handle guest concerns with empathy and solutions-driven communication
Collect and act on feedback to constantly raise service standards
Qualifications & Skills
5+ years of leadership experience in entertainment, hospitality, retail, or food & beverage
Strong background in managing P&L, labor, inventory, and team performance
Excellent communication and motivational leadership skills
Ability to thrive in a fast-paced, high-volume environment like a top-tier mall
Willingness to work evenings, weekends, and holidays as needed
Physically able to lift and move up to 50 pounds
Passionate about creating memorable experiences for families and communities
Certainly! Here's an enhanced and more compelling version of the "Why Join Altitude at Great Mall?" section, now highlighting both the national franchise appeal and the specific advantages of the Great Mall location :
Why Join Altitude at Great Mall?
Prime location inside the Great Mall, one of Northern California's busiest retail destinations, with massive daily foot traffic and family appeal
High visibility and strong community engagement potential in a diverse and growing region
Operate a flagship location within a nationally recognized and rapidly expanding brand
Be part of a proven franchise system with over 80 locations worldwide and robust operational support
National marketing power combined with local execution-access proven playbooks for sales, guest experience, and event programming
Growth opportunities within the brand, including multi-location management or corporate advancement paths
Backed by industry-best training programs to help you and your team excel from day one
Collaborate with a motivated network of franchise owners , operators, and corporate teams committed to innovation and excellence
Lead a team in a fun, energetic, and dynamic environment where no two days are the same
Make an impact on families and youth by creating a safe, joyful, and memorable place for connection and celebration
Apply today to lead one of Altitude's premier locations and bring energy, fun, and excellence to thousands of guests each month.
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Worksite address
milpitas, CA, 95035, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.