About this opportunity
Giancola Family of Companies lists this General Manager opportunity in rutland, Vermont. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Overview
Toolcraft is seeking a dependable, hands-on Store Manager to lead our retail operations and support our employees and customers. This position is responsible for the day-to-day operation of the store, including staff management, customer service, inventory, merchandising, sales, and store organization.
The right candidate will have retail leadership experience, strong customer service skills, and general knowledge of construction tools, equipment rentals, parts, and small-engine equipment. Because Toolcraft covers such a wide range of products and services, we do not expect one person to know everything. A willingness to learn, ask questions, and build product knowledge is essential.
Our store has recently been remodeled, and the new manager will play an important role in organizing the space, creating effective product displays, and maintaining a clean and welcoming environment for customers and employees.
Duties
Lead and manage the daily operation of the store
Hire, interview, train, schedule, supervise, and evaluate employees
Provide clear expectations, regular feedback, and support to team members
Address employee performance concerns fairly, directly, and consistently
Ensure the store has appropriate staffing and coverage, including occasional Saturdays
Build a positive, team-oriented work environment
Lead by example and assist the team wherever needed
Provide knowledgeable, friendly, and professional customer service
Help customers identify the right tools, equipment, parts, or rental products for their needs
Respond to customer questions and resolve concerns professionally
Oversee inventory, stock replenishment, pricing, and product availability
Work with the parts managers, who assist with product ordering
Maintain organized and effective merchandising and product displays
Monitor sales performance and identify opportunities to increase sales
Use the point-of-sale system and inventory management software
Perform limited daily cash handling and register reconciliation
Conduct team meetings and communicate store goals, expectations, and updates
Create and manage social media content to advertise products, rentals, promotions, and store updates
Ensure employees follow company policies and safety procedures
Maintain accurate records and communicate clearly in person, by email, and in writing
Skills
Previous retail leadership or supervisory experience preferred
General knowledge of construction tools, equipment rentals, parts, and small-engine equipment
Willingness to continue learning about Toolcraft’s products and services
Strong customer service and problem-solving skills
Strong organizational skills and attention to detail
Ability to manage multiple priorities in a busy retail environment
Comfortable using computers, POS systems, inventory software, email, and social media
Clear and professional written and verbal communication skills
Experience with hiring, training, scheduling, and employee development
Ability to coach employees and handle difficult conversations calmly
Dependable, patient, and able to follow through on responsibilities
Comfortable receiving feedback and making necessary improvements
Willing to take responsibility for store operations and the performance of the team
Valid driver’s license
Ability to lift at least 50 pounds
CDL is a plus, but not required
Schedule
The regular schedule is generally Monday through Friday from 8:00 a.m. to 5:00 p.m. Occasional Saturday coverage is required to maintain appropriate staffing and cover employee vacations. The manager’s weekday schedule or day off may vary when Saturday coverage is needed.
Benefits
Health, dental, and vision insurance available after 30 days
401(k) eligibility after one year
Pay based on experience
Pay: From $50,000.00 per year
Benefits:
401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance
Work Location: In person
#J-18808-Ljbffr
Worksite address
rutland, VT, 05702, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.