About this opportunity
Lucky You lists this General Manager opportunity in san diego, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
At Lucky You, we're a thriving, established business where operational excellence and meaningful work go hand in hand. Located near downtown San Diego, CA, we're a dynamic, customer-focused company specializing in creative, high-quality custom gift and incentive programs with proven systems, strong culture, and solid processes already in place. Our core values—integrity, kindness, and excellence—guide everything we do. We're seeking a hands‑on, growth-oriented General Manager to elevate our operations, scale our existing systems to support accelerated growth, and develop our leadership team to the next level. If you're energized by taking a well‑run operation and optimizing it for significant expansion, solving complex scaling challenges, and building a world‑class team, we'd love to hear from you!
The Opportunity
This is a full‑time salaried leadership position offering competitive compensation and the chance to make a strategic, measurable impact on company growth. You'll work closely with the Company President to execute an ambitious expansion strategy, refine and scale proven processes, and develop our leadership bench strength across production, fulfillment, inventory, and support functions. This role offers the unique advantage of building on a solid foundation—taking what works and making it work better, faster, and at greater volume—while partnering with leadership to position Lucky You for the next chapter of growth.
Why You'll Thrive at Lucky You
Scale Proven Operations: Build on established systems, culture, and processes to support significant growth—optimizing efficiency, margins, and quality without starting from scratch
Strategic Growth Partnership: Partner directly with company leadership to execute expansion strategy, anticipate scaling challenges, and position the organization for sustainable, profitable growth
Leadership Development: Elevate our management team by coaching department leaders, building bench strength, and creating a culture of continuous improvement and accountability
Hands‑On Strategic Leadership: Engage in both the operational details and big‑picture thinking needed to scale—from refining production systems to expanding team capacity to implementing new technologies
Role Summary
The General Manager is responsible for leading and scaling company operations to achieve profitable growth, operational excellence, and organizational maturity. This role ensures the business runs efficiently day to day while building the systems, people, and processes needed to support long‑term expansion. The General Manager partners closely with the Company President to execute strategy, improve margins, strengthen the team, and deliver a consistently high‑quality product and customer experience.
Key Results
Profitable, well‑run operations with disciplined cost control and efficient use of resources
Scalable systems and processes that support growth
Reliable production and fulfillment that meet quality, timing, and budget expectations
A safe, compliant, and well‑maintained facility
Engaged, accountable, and well‑trained employees
Core Responsibilities
Inventory & Supply Chain Management
Build and maintain strong supplier relationships to secure favorable pricing, terms, and reliability
Place and manage all inventory purchase orders to ensure timely procurement and cost control.
Plan and manage inventory levels to prevent shortages, over-purchasing, and obsolescence
Optimize purchasing decisions by balancing cost savings, volume discounts, and cash flow
Monitor inventory performance and continuously improve forecasting and controls
Transition purchase order responsibilities to dedicated personnel as the company scales
Production & Operations
Develop and manage production schedules to meet inventory needs, customer demand, and deadlines
Establish hourly and daily production targets; monitor performance with production leads and adjust as needed
Design, implement, and refine production line setups to maximize efficiency, throughput, and quality
Coordinate with the Company President on operational priorities, promotions, and growth initiatives
Directly manage and coach department leaders (Kitchen, Production, Shipping, Accounting) through regular 1:1 meetings focused on performance, accountability, and development
Anticipate staffing needs and lead hiring, onboarding, and training for full‑time and seasonal employees
Develop a culture of ownership, continuous improvement, and teamwork
Ensure all required employee certifications and training are current and compliant
Facilities, Equipment & Technology
Oversee facility maintenance to ensure a clean, safe, organized, and inspection‑ready environment
Plan and schedule preventative maintenance for all equipment and infrastructure
Manage repairs and capital improvements, including vendor selection, bid evaluation, and cost justification
Ensure computer systems, phones, and software remain reliable and effective
Serve as primary point of contact for alarm and security systems, including after‑hours response
Processes & Quality Systems
Establish, document, and enforce Standard Operating Procedures (SOPs) to ensure consistency, quality, and internal controls
Evaluate and implement process improvements thoughtfully, with attention to risk, cost, and scalability
Ensure strict adherence to recipes, packaging standards, and product quality expectations
Uphold Employee Handbook policies and company standards across all departments
Legal, Safety & Regulatory Compliance
Maintain all required business licenses, certifications, and regulatory filings
Ensure compliance with all local, state, and federal laws, including labor, safety, and food regulations
Promote a safe workplace and ensure all safety standards are consistently followed
Leadership & Accountability
The General Manager is accountable for managing company resources productively, developing strong leaders, and executing projects that move the business forward. This role sets operational priorities, controls costs, reduces waste, and improves margins while maintaining high standards of quality and safety.
The General Manager directly supervises production, kitchen, accounting, and shipping/inventory functions and serves as the primary operational liaison with suppliers, employees, regulators, and the local community.
Qualifications & Skills
Required Education
Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, or related field or equivalent professional experience demonstrating operational leadership capability (8+ years in progressive operations roles)
Required Experience
Minimum 5-7 years of direct operations management experience, with at least 3 years in a General Manager, Operations Director, or equivalent leadership role
Proven track record scaling operations—managing growth from one phase to the next while maintaining or improving quality, efficiency, and profitability
Experience leading cross‑functional teams across production, inventory/supply chain, fulfillment, and support functions
Strong background in inventory and supply chain management, including vendor relationships, procurement optimization, and forecasting
Demonstrated expertise in process design, documentation, and continuous improvement (familiarity with Lean, Six Sigma, or similar methodologies is a plus)
Experience implementing and managing Standard Operating Procedures (SOPs) and quality control systems
Track record of building and developing high‑performing teams through coaching, accountability, and culture development
Preferred Experience
Experience in manufacturing, custom production, or fulfillment‑based businesses
Background in food, beverage, or consumer goods production (preferred but not required)
Experience with inventory management systems, ERP software, or production scheduling tools
Familiarity with regulatory compliance in production environments (food safety, labor laws, facility standards)
Prior experience working directly with company founders or in fast‑growth organizations
Knowledge of cost accounting, margin analysis, and P&L management
Core Competencies
Strategic thinking combined with strong operational execution
Excellent communication and stakeholder management skills
Problem‑solving mindset with attention to both detail and big‑picture impact
Financial acumen and disciplined cost management
Ability to build trust, develop talent, and inspire accountability
Adaptability and comfort with ambiguity in a growing organization
Compensation & Benefits
Base Salary Range : Commensurate with experience and demonstrated operational leadership capability.Performance Bonus based on achievement of key operational and financial metrics
Health & Wellness : Health Insurance Reimbursement
Paid Time Off : 3 weeks of personal time off annually
Profit Sharing : SEP‑IRA profit‑sharing plan starting at year 3
Paid Holidays and Company‑Wide Celebrations to keep the team spirit alive
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Ability to lift up to 40 lbs at times.
Must have a valid California driver’s license and a clean driving record.
Lucky You is proud to be an Equal Employment Opportunity Employer and a Drug‑Free Workplace.
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Worksite address
san diego, CA, 92189, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.