General Manager

Job description

For over 10 years, Haus of Portraiture has delivered white-glove, heirloom-quality portrait experiences for families across our studios, building a reputation for excellence and giving back to hundreds of charities along the way. As we grow, we need aGeneral Managerwho can own the day-to-day operations, drive bookings and sales, protect our reputation, and become the person this business runs through. We are a sales centric organization and you must be self motivated and know how to motivate a growing team of 35.

The General Manager is a full-time, on-site role located in Santa Monica, CA, responsible for overseeing daily operations, leading multidisciplinary teams, and ensuring organizational goals are met. This role includes managing budgets, monitoring key performance indicators, and optimizing processes to improve efficiency and profitability.

We are a SALES CENTRIC organization focused on continual improvement and accountability. You will own studio operations end-to-end, lead and develop staff, safeguard the client experience, and solve problems before they become fires,so the business runs profitably, smoothly, and true to our values.This is a true right-hand role: you report directly to the CEO and are trusted to run the business as if it were your own.

Responsibilities:

Drive and motivate the remote booking team, as well as our in-person sales team.

Own and continuously improve studio systems, SOPs, and workflows across two locations

Onboard, lead, coach, and hold staff accountable by building a team that performs and stays

Own scheduling, payroll oversight, inventory, reporting, and budgets

Instinctively read and de-escalate client concerns before they become complaints, treating every interaction as a reflection of the brand

Be the first and final word on client escalations. Protect the 5-star experience at all costs

Instinctively read and de-escalate client concerns before they become complaints by treating every interaction as a reflection of the brand

Step into sales, bookings, or the sales floor wherever the business needs you that day

Anticipate problems and bring solutions, not just flags. This is a role for someone who fixes, not just reports

Keep deadlines, targets, and standards on track independently

Represent and protect the reputation of Haus of Portraiture in every decision you make

Be capable of stepping into virtually any function of the business when needed. Staffing, sales, client relations, or operations

You Are:

Business and sales-minded: you understand revenue, not just tasks

Actionable: you move on problems and don't sit on them

Solutions-oriented: when something's broken, your instinct is to fix it, not report it and wait

High-performing and metrics-driven, with a bias toward getting it done

Positive and motivating: your energy sets the tone for the business

Has a natural instinct for people: you can read a tense client situation and know how to calm it, own it, and turn it into a win

Dependable: the Owner and team can count on you without checking in

Calm and steady under pressure, across multiple locations and moving parts

Trustworthy and loyal, with an "I eat last" leadership style

Genuinely comfortable wearing every hat the business needs... no task too big or small

RequirementsProven leadership/management experience (service-based retail a huge plus)

Strong grasp of operations, systems, staffing, and sales

Comfortable with numbers, budgets, and reporting

Track record of thriving in fast-paced, multi-hat environments

Compensation & BenefitsPerformance-based bonus opportunities

401(k)

Pay is $100K base plus monthly bonuses based on driving performances.

#J-18808-Ljbffr

Worksite address

santa monica, CA, 90403, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.