About this opportunity
Scenthound Scottsdale Shea, AZ lists this General Manager opportunity in scottsdale, Arizona. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Benefits
Bonus based on performance
Competitive salary
Employee discounts
Training & development
About the Role
Lead the Pack at Scenthound!
As a Scenter Manager, you are responsible for driving membership growth , revenue performance , and team execution while delivering an exceptional experience for dogs and pet parents. This is a highly visible leadership role that blends sales, people management, and operations in a fast-paced, mission-driven environment.
This role is ideal for a proactive, results-driven leader who thrives on sales, coaching teams, and building strong community relationships. Scenthound offers clear career pathing and advancement opportunities for top performers.
What You’ll Do
Sales & Revenue Leadership
Own and drive membership sales and engagement
Drive top-line revenue through memberships, add-on services, and retail (secondary focus)
Educate pet parents on the value of routine hygiene and preventive wellness
Marketing & Community Engagement
Leverage marketing leads to drive trial visit scheduling
Build brand awareness through local store marketing, partnerships, and grassroots efforts
Represent Scenthound in the community through events, outreach, and relationship-building
Team Leadership & Development
Lead, coach, and manage a team of approximately 6–10 team members
Interview, hire, onboard, coach, and make termination decisions when necessary
Conduct daily huddles to align the team on goals, priorities, and performance
Manage staff productivity, scheduling, and utilization
Create a positive, accountable, and growth-oriented team culture
Operations & Experience Management
Oversee daily Scenter operations to ensure efficiency, safety, and consistency with brand standards
Ensure a seamless, high-quality experience for dogs and pet parents from check-in through pick-up
Hold the team accountable for delivering exceptional drop-off and pick-up experiences that educate pet parents and drive membership conversion
Monitor and optimize calendar utilization, staffing levels, and workflow to support demand and revenue goals
Ensure accurate execution of the SCENT Check process as a core educational and sales tool
Maintain oversight of inventory, cleanliness, and facility standards
Uphold all safety protocols, operational procedures, and brand expectations
Identify operational opportunities and implement improvements that enhance performance, customer experience, and team effectiveness
What We’re Looking For
A proactive, results-driven leader with a strong sales mindset
Experience in sales and marketing, preferably in: Retail or hospitality
Membership-based businesses
Grassroots or local marketing
Proven people management and leadership experience
Experience managing a retail location and overseeing daily operations
Strong communication skills with the ability to educate, persuade, and motivate
Comfortable working in a customer-facing, dog-centered environment
Dog or pet experience preferred but not required
Ideal Attributes
Outgoing and confident
Curious and eager to learn
Compassionate with dogs, customers, and team members
Coachable and open to feedback
Organized, adaptable, and calm under pressure
Why Join Scenthound?
Competitive salary plus performance-based bonuses
Clear career pathing with advancement opportunities (Area Manager and beyond)
A fast-growing, mission-driven company focused on dog wellness and safety
Ongoing training, coaching, and professional development
A supportive team culture built on growth, accountability, and care
About Scenthound
Scenthound is a wellness-focused dog care company on a mission to help dogs live longer, healthier lives. We provide membership-based wellness services focused on a dog’s Skin, Coat, Ears, Nails, and Teeth (S.C.E.N.T.), delivering consistent preventive care in a safe, stress-free environment. Above all, dog safety is our top priority , and we are committed to creating a safe, stress-free experience for every dog in our care.
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Worksite address
scottsdale, AZ, 85261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.