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Job description
Job Details
Job Location: Headquarters - Elk Grove Village, IL 60007 Salary Range: $140,000.00 - $160,000.00 Salary/year General Manager, Service Operations
Company: Yamazen Inc.
Location: Elk Grove Village, IL (Headquarters)
Scope: National – Supporting 18 U.S. Locations
About Yamazen
Yamazen Inc. is a leading provider of manufacturing technology, automation solutions, and industrial equipment supporting customers across North America. Through advanced machine tool technologies, engineering expertise, and responsive aftermarket support, Yamazen helps manufacturers improve productivity, efficiency, and operational performance. We are seeking a strategic and results-driven leader to oversee and elevate our national service operations organization.
Position Summary
The General Manager, Service Operations is a senior leadership role responsible for leading the strategic direction, operational performance, and continuous improvement of Yamazen’s national service organization. This position oversees regional service operations, technical support, and centralized parts/call center functions supporting 18 U.S. locations across five service regions.
This leader will drive operational excellence, service profitability, customer satisfaction, and aftermarket growth through standardized processes, performance management, talent development, and cross-functional collaboration. The role requires a strong operational leader capable of scaling service operations, implementing data-driven improvements, and aligning national service strategies with broader business objectives.
The General Manager, Service Operations will play a key role in shaping the future growth and operational effectiveness of Yamazen’s aftermarket business while fostering a culture of accountability, responsiveness, and continuous improvement.
Key Responsibilities
Operational Leadership
Provide strategic leadership and oversight for all national service operations across five U.S. service regions and 18 sales/service locations
Lead, coach, and develop Regional Service Supervisors and centralized support teams to drive accountability, consistency, and high performance
Establish and standardize operational procedures, KPIs, and performance management systems across all service locations
Improve technician utilization, workforce efficiency, and operational productivity through effective resource planning and process controls
Foster a culture of operational excellence, continuous improvement, and customer responsiveness
Service & Aftermarket Operations
Drive service excellence across field service, technical support, maintenance programs, and customer support operations
Improve service response times, first-time fix rates, and overall customer satisfaction performance
Partner with Sales and Applications teams to support customer retention, service growth, and aftermarket revenue opportunities
Support the expansion and scalability of service offerings and aftermarket programs nationwide
Financial & Performance Management
Own and manage P&L performance for national service operations
Develop and manage operational budgets, forecasting, and cost-control initiatives
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Worksite address
elk grove village, IL, 60009, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.