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Job description
Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection.
Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection.
The General Manager - Social is the ultimate purveyor of all the fun that Five Iron Golf has to offer. The GM - Social hires, trains, and coaches staff to deliver exceptional service and genuine, enlightened hospitality, fulfilling the Five Iron promise of fun and memorable experiences that guests will want to share with family and friends!
Responsibilities Include, But Are Not Limited To, The Following
Drive revenue through Simulator Rentals, Food and Beverage Sales, and League sales
Recruit, hire, and train (or oversee the recruiting, hiring, and training) of social staff.
Actively evaluate employee performance to ensure daily business needs are met
Manage and oversee all operations of the social side of the business, including leagues, simulator rental experiences, event execution, facilities maintenance, food & beverage service, and social staff scheduling.
Take pride and ownership of each Guest’s enjoyment at Five Iron Golf, ensuring above-and-beyond service standards for all staff.
Acquire and maintain comprehensive knowledge of all products and services, including technology, lessons, leagues, memberships, as well as spirits, beer, wine, and food and beverage offerings. Use this expertise to confidently sell and cross-sell across various offerings.
Manage the Social P&L of the location, efficiently operating the space by monitoring and reducing labor and other operating costs
Build relationships within the community, foster loyalty with customers, and encourage repeat business through proactive engagement and local marketing efforts
Take pride and ownership of each Guest’s enjoyment and fun at Five Iron Golf, ensuring guest satisfaction and engagement at all times.
Collaborate effectively with team members to align efforts and achieve business goals.
Clearly and effectively communicate location needs to corporate representatives
Ensure that the location adheres to health and safety regulations and operates in compliance with all local laws, including alcohol service laws
Required Qualifications
5+ years of hospitality management experience with at least 3 recent years as Assistant General Manager or General Manager
Strong leadership ability and willingness to lead by example
Excellent communication, time management, and organizational skills
Upbeat energy and enthusiasm and a positive attitude
Ability to think on your feet and manage customer expectations
Ability to work in a fast-paced environment
Availability to be present in the space on evenings, weekends and holidays
Ability to stand, walk and bend for long periods of time and maneuver up and down stairs
Ability to obtain proper licensing and certifications for the location
Benefits (*applies to full-time employees):
Health, Dental, and Vision insurance*
Long and Short-Term Disability*
Accident and Critical Illness Insurance*
401(k)*
Pay: $100K-$120K + Bonus potential of up to 20K
Hours: Nights and Weekends Required
Job Type: Exempt, Full time
Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required.
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.