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Job description
Happy Trails
HOAMCO, a homeowner association management company, is seeking an experienced General Manager to oversee operations for a luxury Condo community located in Surprise, AZ.
The General Manager is responsible for leading the community’s daily operations, resident relations, team performance, vendor management, facilities maintenance, and Board support functions. This role ensures that all Association activities align with governing documents, contractual obligations, Board directives, and applicable Arizona community association regulations.
The ideal candidate possesses strong high-rise operational experience, exceptional communication skills, sound judgment during emergencies, and a proactive, solution-oriented leadership approach. The General Manager will work closely with the Board of Directors, supervise on-site staff, foster a high level of resident service, and maintain a professional and responsive community environment.
Essential Job Functions
Serve as the primary day-to-day management contact for the high-rise community
Manage operations in accordance with the governing documents, management agreement, Board policies, contracts, and applicable Arizona laws
Communicate proactively with the Board, committees, residents, vendors, and internal teams
Lead, coach, schedule, and support staff while promoting accountability, camaraderie, and service excellence
Oversee common areas, resident services, access procedures, vendor work, maintenance coordination, building systems, and life/safety readiness
Respond to emergencies and urgent matters with calm judgment, clear direction, prompt action, and appropriate escalation
Assess issues, evaluate options, recommend practical solutions, and keep the Board and leadership appropriately informed
Support budgets, timely payments, monthly financial review, reporting, and follow-up in coordination with accounting and leadership
Use Excel and other Microsoft Office tools to track budgets, projects, work orders, vendor follow-up, resident communication, and Board materials
Coordinate vendor performance, contract compliance, maintenance schedules, service requests, and project follow-up
Attend and conduct Board, committee, vendor, resident, and internal meetings in person or virtually as needed.
Follow internal processes, complete administrative duties, and stay current with industry best practices and applicable Arizona requirements
Perform additional duties as assigned
Qualifications
Bachelor's degree or equivalent experience
CMCA certification or higher management designation preferred
Minimum of 3 years of experience as a Community Association Manager
High-rise condominium or community management experience preferred
Experience managing, coaching, and developing a team
Strong leadership skills that build teamwork, accountability, camaraderie, and service excellence
Clear, timely communication with Boards, residents, vendors, and internal teams
Strong administrative, organizational, and computer skills
Proficiency with Microsoft Office, especially Excel, plus Word, Outlook, and Teams
Experience with building operations, facilities maintenance, vendor management, and common-area service standards
Ability to multitask, prioritize, and provide clear direction during emergencies or urgent issues
Critical thinking and problem-solving skills with a practical, solution-oriented approach
Willingness to learn, adapt, and stay current with best practices and applicable Arizona community association requirements
WHAT WE OFFER:
Comprehensive benefits package including medical, dental, and vision
Wellness program
Flexible Spending Accounts
Company-matching 401(k) contributions
Paid time off for vacation, holidays, medical, and volunteering
Paid parental leave
Training and educational assistance
Support programs, including Employee Assistance Program and Calm Health
Optional benefits including short- and long-term disability, life insurance, and pet insurance
Most importantly, a caring team who is dedicated to your success!
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Worksite address
surprise, AZ, 85379, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.