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Job description
Overview
We are looking for a purpose‑driven General Manager to lead our store and serve as a brand ambassador. In this role, you will cultivate an encouraging atmosphere, foster collaboration, ensure operational excellence, and enhance both team and guest experience.
Key Responsibilities
Recruit, interview, hire, orient and train team members.
Develop and maintain staffing schedules that meet operational needs.
Delegate tasks effectively to support smooth store operations.
Implement training and development programs; identify skill gaps and growth opportunities.
Use operational tools (P&L, daily checklist, Data Central, inventory management) to achieve operational excellence.
Maintain compliance with food‑safety guidelines, store appearance and brand standards.
Share key information on the daily plan so team leaders can run effective shifts.
Manage cash activities and reconcile cash and time logs for accuracy and coaching opportunities.
Review KPIs and sales data to identify problems and opportunities for improvement.
Develop local marketing plans and community outreach events to support brand initiatives.
Establish a weekly inventory plan and maintain inventory flow using point‑of‑use and front/back stock systems.
Ensure the store is set and maintained to brand expectations and adjusted appropriately to store‑specific needs.
Provide a certified trainer to facilitate training for new team members.
Recognize and reinforce individual and team accomplishments; use existing tools and develop new recognition methods.
Promote company guidelines through action planning and inspire teams to meet standards aligned with the brand vision.
Drive cross‑department collaboration initiatives to streamline processes and improve communication.
Provide constructive and timely performance evaluations, and handle discipline and termination in accordance with company policy.
Work Environment & Physical Requirements
Frequent exposure to high temperatures, cold, water, sanitation solutions, and allergens.
Requires working under stressful conditions and irregular hours.
Minimum 45 hours per week, including nights, weekends, holidays, and special events.
Must be physically able to walk, stand up to 8 hours, lift up to 50 pounds, bend, kneel, and sit at a desk for prolonged periods.
Less than 10% travel required.
Onsite office maintenance; occasional remote meetings with video conferences.
Qualifications
High school diploma required; associate or bachelor’s degree in business, hospitality management, or a related field preferred.
Minimum 2 years of managerial or supervisory experience in a restaurant, retail, or customer service environment.
Valid driver’s license and proof of adequate automobile insurance.
Basic computer skills (Microsoft Word, Excel, and POS functionality).
Knowledge of OSHA, EEOC, federal and state laws, and local statutes.
ServSafe certification.
Personal passion for health and fitness a plus.
Benefits
Competitive wages, flexible schedule, and paid overtime.
Free smoothies, office lunches, and celebration events.
Monthly fitness challenges and free gym access.
Health and wellness benefits package and employee discounts.
Other perks and company‑wide benefits.
EEO Statement
We are an equal‑opportunity employer and consider all qualified candidates without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic. We actively encourage a diverse workforce.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.