General Manager

Job description

Job Description

Job Description

Full job description

Want to make a difference? Want to be a leader?

We offer more opportunities for people to find the challenges they want and the recognition they deserve. We are seeking career-minded, motivated individuals with excellent interpersonal skills and the ability to build a team that works well together to increase profits, provide superior service, and have a passion for being the best in the business.

As leaders and role models, our managers set the tone for the fun, family environment in our restaurants. Our generous and competitive compensation package includes: paid structured training program, vacation and sick leave, direct deposit, retention bonus, and unlimited opportunities for growth and personal development based on performance.

Guest Experience:

Must have an outgoing and positive attitude in dealing with guests. Greet all guests in a timely manner (3-5 seconds at most). Ensure that each guest has a positive, long-lasting impression of the Wingstop experience. Handle all orders and inquiries in a friendly and professional manner. Ensure that we provide a quality product to all guests with quick and friendly service. Mitigate and resolve guest issues with efficiency and a positive attitude.

Financial Management:

Controls cash, property, product, and equipment; builds sales, controls labor, and food costs.

Operations Management:

Maintain operational standards and requirements in the restaurant; identify and communicate maintenance problems to the Facilities Department; maintain all facilities to Wingstop's company standards; ensure communication is passed across the organization from the General Manager and District Manager to every team member in the restaurant. Use company-provided tools to coach, mentor, and develop team members to ensure a high-performing restaurant team; leverage the support of the Restaurant Support Center; ensure all risk management issues comply with company standards.

Essential Skills:

Guest service mentality: has a genuine desire to serve the guests

Maintains a calm, tactful demeanor when dealing with difficult situations

Manages multiple projects and timelines with a sense of urgency and follow-through

Well-organized and detail-oriented

Ongoing learner; exhibits insatiable curiosity and an interest in self-improvement

Has an outgoing personality

Strong work ethic

Other duties as assigned

Qualifications:

Strong written and verbal communication skills

Initiative and assertiveness

Strong interpersonal skills and conflict resolution skills

Strong leadership skills and ability to manage, train, develop, and motivate a diverse crew that is highly engaged

Passionate about hospitality and serving the guests

Ability/flexibility to work a changing schedule, including mornings, evenings, weekends, and/or holidays

Ability to problem solve

Ability to accept feedback and willingness to improve

Ability to set goals, create action plans, and implement those plansAbility to measure performance, subjectively and objectively

Cultivate an attractive culture within the restaurant

Ambassador and representative of the culture of the brand and the mission to Serve the World

***ServSafe Manager Certification Required

***Bonus Compensation (Quarterly Sales/Performance-based)

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Who can apply

Review the original listing for work authorization, qualifications and employer requirements.