About this opportunity
HOTWORX - North Greenbush, NY lists this General Manager opportunity in town of guilderland, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
General Manager – HOTWORX Guilderland
Location: Guilderland, New York Position: Full-Time General Manager
Schedule: 40 hours per week, including some evenings and weekends
About HOTWORX
HOTWORX is a 24-hour infrared fitness studio offering members a unique combination of heat, infrared energy and virtually instructed workouts. Our Guilderland studio is looking for an energetic, sales-driven leader who is excited to build a strong membership base, develop a winning team and create an exceptional experience for every member.
Position Overview
The General Manager is responsible for the overall sales, operations and performance of the HOTWORX Guilderland studio. This is a hands-on leadership position for someone who enjoys connecting with people, developing a team and working toward measurable goals.
The ideal candidate is outgoing, organized, dependable and comfortable leading from the front. You will be expected to generate leads, sell memberships, build relationships within the community and hold the team accountable for delivering excellent results.
Key Responsibilities
Lead all daily operations of the HOTWORX Guilderland studio
Recruit, train, schedule, motivate and manage studio staff
Create a positive, energetic and results-focused team culture
Meet and exceed monthly membership, revenue, retention and retail goals
Respond to leads quickly and consistently through calls, texts and emails
Conduct studio tours, explain the benefits of HOTWORX and close membership sales
Manage presale and grand-opening efforts for the new Guilderland location
Develop relationships with local businesses, schools, organizations and community partners
Organize outreach events, lead-generation opportunities and studio promotions
Build and manage referral, ambassador and member-engagement programs
Monitor member satisfaction and respond professionally to questions or concerns
Reduce cancellations by maintaining consistent member communication and engagement
Oversee billing follow-up, membership documentation and account accuracy
Maintain a clean, safe, organized and welcoming studio environment
Manage inventory, retail displays and product sales
Track key performance indicators and provide regular performance updates to ownership
Ensure all HOTWORX policies, procedures and brand standards are followed
Qualifications
Previous management, sales, fitness, hospitality or customer-service experience preferred
Proven ability to lead a team and achieve sales goals
Strong communication, organization and follow-up skills
Confident speaking with prospective members in person and by phone
Comfortable with outbound sales, community networking and business development
Ability to coach employees, set expectations and hold the team accountable
Positive, professional and dependable
Comfortable using scheduling, membership-management and point-of-sale technology
Available to work a flexible 40-hour schedule, including some evenings and weekends
Passion for fitness, wellness and helping others achieve their goals
What We Offer
Competitive base compensation
Commission and performance-based bonus opportunities
Complimentary HOTWORX membership
Training and ongoing support
Opportunities for professional growth as our organization continues to expand
The chance to lead and grow a brand-new HOTWORX studio
Physical Requirements
This position requires the ability to stand for extended periods, move throughout the studio and occasionally lift or move items weighing up to 30 pounds.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.