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Job description
About Bouldering Project
Bouldering Project is more than a climbing gym—we’re a community. We’re driven by a shared belief: that climbing, movement, and connection should be accessible to everyone. From first-timers to seasoned climbers, families to fitness enthusiasts, and our own teammates—we create inclusive, inspiring spaces where people move, grow, and belong. With world-class climbing, yoga and fitness offerings, and welcoming community spaces, we’re proud to serve nine markets across the U.S.—and we’re just getting started.
About The Role
The General Manager oversees all aspects of gym operations, programming, and facilities at Bouldering Project. This leadership role drives operational excellence, financial performance, team development, and community impact. The General Manager ensures safety, efficiency, and an inclusive culture aligned with Bouldering Project’s mission and values.
What You’ll Do
Lead and support the gym’s management team to operate a best-in-class facility
Oversee day-to-day operations, ensuring safety, cleanliness, and operational efficiency
Implement and evolve systems for operations, safety, and customer experience
Develop and manage gym budgets, reporting, and overall financial health
Foster a welcoming, inclusive, and high-performing workplace culture
Collaborate with marketing, events, and programming teams to enhance community engagement
Maintain accountability and support professional development at all staff levels
Support a positive, productive relationship with union-represented staff, including consistent application of workplace policies, timely issue resolution, and close partnership with HR and Legal on labor matters
Lead risk management efforts, including emergency planning and incident response
Build relationships with local organizations to support outreach and inclusivity
Serve as the primary point of contact for the Regional Manager and Support Team
Requirements
What You’ll Bring
Required Qualifications
3+ years of management experience, preferably in operations, fitness, climbing, or hospitality
Proven success in leading diverse teams and driving performance
Strong organizational and financial management skills
Excellent communication and leadership abilities
Experience developing and implementing systems and processes
Commitment to inclusivity, safety, and community engagement
Preferred Qualifications
Familiarity with climbing gym operations
Experience managing large facilities or multi-department environments
Bilingual or multilingual communication skills
CPR/First Aid certification
Experience supervising or supporting employees in a unionized workplace
Working at Bouldering Project
At Bouldering Project, we aim to cultivate excitement for movement, belonging, and community. We lead by example—making our spaces and offerings accessible and welcoming to all. Our core values—Inclusive, Quality-Obsessed, Local at the Core, and Growth-Oriented—are expected to be demonstrated in both leadership and daily operations. These values guide how we build community, deliver exceptional experiences, and continually evolve together.
This role may require a flexible schedule, including availability during evenings, weekends, or outside standard business hours depending on programming and business needs.
Compensation & Benefits
This is a full-time position. Compensation is based on experience and local market benchmarks.
Full-time employees are eligible for the following benefits and perks:
Medical, dental, and vision insurance
401(k) retirement savings plan
Generous paid time off package, including holidays
Paid parental leave
Employee Assistance Program (EAP)
Free Bouldering Project membership for you and a plus one
Discounts on gear, merchandise, and local retail partners
A joyful, supportive, and respectful work culture
Equal Opportunity
Bouldering Project is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds—including those with nontraditional career paths—to apply.
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Worksite address
minneapolis, MN, 55400, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.