About this opportunity
PetSuites lists this General Manager opportunity in westlake, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
General Manager, Pet Resorts, National Veterinary Associates (NVA)
Are you a proven leader who knows how to drive revenue, develop high-performing teams, and deliver exceptional guest experiences?
We are looking for a General Manager to take full ownership of resort performance — from sales growth and EBITDA to team development, operational excellence, and community presence. This is not a desk role. This is a hands‑on business leadership position.
Who We Are
NVA Pet Resorts is part of National Veterinary Associates (NVA) — the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We compete in an $8B+ and rapidly growing industry as pet parents continue to invest in premium care for their family members.
Our mission is simple:
Create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.
The Role: Business Leader & Culture Driver
As General Manager, you are the CEO of your resort.
You are responsible for:
Achieving revenue and EBITDA goals
Building and developing a strong leadership team
Creating a sales-driven, service-focused culture
Delivering operational excellence and pet safety
Growing your presence in the local market
You own the results — and the strategy to achieve them.
What You’ll Lead
Financial & Business Performance
Full P&L accountability
Data-driven action planning to achieve budget and growth targets
Labor, expense, and productivity management
KPI analysis (leads, conversion, occupancy, average ticket, retention)
Execution of corporate and local marketing strategies
Sales & Market Leadership
Build a proactive lead generation strategy
Drive tours, memberships, and service utilization
Develop community partnerships and referral sources
Champion a resort-wide selling culture
Analyze performance and adjust strategy to maximize growth
Team Development
Hire, develop, and retain high-performing leaders and team members
Coach your Resort Manager and Shift Leads to own their departments
Create a culture of accountability, engagement, and recognition
Deliver consistent performance management and feedback
Maintain a strong staffing pipeline
Guest & Pet Experience
Set and uphold the standard for client service and pet safety
Personally step in to resolve high-level guest concerns
Ensure the resort consistently delivers brand excellence
Operational Excellence
Maintain facility, safety, and sanitation standards
Ensure compliance with all company policies and procedures
Lead by example as Manager on Duty each week
Drive execution of audits, checklists, and action plans
What We’re Looking For
We are seeking a leader who is:
Financially and operationally driven
A strong people developer and culture builder
Comfortable holding a team accountable to high standards
Sales-minded and growth-focused
Data-driven and action-oriented
Active and visible on the floor
Required Experience
3–5+ years of management with P&L responsibility
Proven success in driving revenue and developing teams
Experience in hospitality, retail, restaurant, veterinary, or multi-service environments preferred
You must be able to:
Work a flexible schedule including weekends and holidays
Be physically active in a fast-paced resort environment
Transport a pet in case of emergency
Why You’ll Love Working Here
Competitive salary: ($Salary Range)
Medical, Dental, Vision
401(k) with employer match
HSA & FSA options
Short-term & long-term disability, Accident, hospital
indemnity, and critical illness plans
Career growth within a rapidly expanding company
A workplace where pets are part of the family
Equal Opportunity Employer
NVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.
PetSuites is the leader of the pack in pet resorts offering exceptional services for both dogs and cats, ranging from boarding and daycare to grooming and training. Our trusted team of professionals delivers memorable experiences with personalized service in fun, convenient, and modern spaces.
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Worksite address
westlake, OH, 44145, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.