waypointjobs

Wingstop

General Manager

smithville, NC

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Job description

Wingstop is hiring immediately for a General Manager to join their team!

ROLE

The General Manager provides strategic and tactical leadership for their restaurant. This leader must maintain operations and drive results in his/her restaurant through people development, positive Guest experience, cost control, and sales/profit growth. The General Manager must hire, train, and develop Team Members that share the Wingstop mission-To Serve the World Flavor. The General Manager must convey the Wingstop Way culture to his/her team and be a creative team player who is passionate about hard work, having fun, and demonstrating sincere dedication to the success of the brand.

RESPONSIBILITIES

People Management

Responsible for staffing the restaurant timely and efficiently with carefully selected team.

Ensure the restaurant environment is safe at all times for both team members and guests.

Oversee the correct facilitation of the orientation and onboarding process and ensure it is being executed properly

Write and implement or monitor shift leader development and performance plans

Ensure performance plans are written and executed as needed

Make all final hire and separation decisions for restaurant and ensure proper procedures are followed in regards to hiring, promotions and separations.

Create team member schedules to ensure proper staffing levels for expected sale volumes, while taking team member availability, payroll and overtime costs into consideration

Own the performance of the entire team

Create the culture in the restaurant through respect, recognition and reward.

Financial Management

Audit all facets of operations, deliver feedback and develop solutions to facilitate improvements

Have complete understanding of budget and cost trends that impact operations; create a business plan

Perform financial analysis; control cash, property, product and equipment

Builds sales, control labor and food costs

Meets all targets set by Operations Leadership

Set aggressive goals to drive business metrics

Operations Management

Maintain operational standards and requirements in the restaurant

Identify and communicate maintenance problems to the Facilities Department

Maintain all facilities to Wingstop’s company standards

Ensure communication is passed across organization from the District Manager to every team member in the restaurant.

Use Company provided tools to coach, mentor and develop team members to ensure a high performing restaurant team

Leverage the support of the Restaurant Support Center

Ensure all risk management issues are in compliance with company standards

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