About this opportunity
Tropical Management Holdings, Inc. lists this General Manager opportunity in woodhaven, Michigan. Review the employer’s description below for duties, qualifications and application requirements.
Job description
General Manager
Tropical Management Holdings, Inc. Woodhaven, Michigan, United States
About this position
Company Overview At SERVE Hospitality Group, it’s more than smoothies—it’s about serving smiles, one guest at a time. Built on hospitality, connection, and community, every interaction is a chance to brighten someone’s day.
SERVE Hospitality Group proudly operates 30+ Tropical Smoothie Cafe locations and is rapidly growing. As a fast-scaling, multi-unit franchisee, we’re expanding this nationally recognized brand with bold energy and purpose. Backed by a strong development pipeline and committed internal capital, we’re building a culture-driven, high-performance business that blends speed, discipline, and operational excellence.
About the Role Tropical Smoothie Cafe is seeking an experienced and high‑energy General Manager to lead daily operations, develop talent, and drive strong financial results. You will be the key leader responsible for cultivating an exceptional guest experience and upholding our high operational standards.
Why Join Us? Competitive salary of $55,000 - $58,000 annually, plus a performance‑driven bonus of up to 1% of store sales (average $10,000)
Work‑life balance with flexible scheduling, a five‑day workweek, and consistent closing times (9 pm)
Clean, healthy environment- no fryers, no grease, just fresh ingredients
Career growth opportunities with clear internal promotion pathways
Back‑office support with recruiting, payroll, and administrative assistance
SERVE benefits package including medical, dental, and vision insurance, plus a 401(k) with 4% company match (eligibility based on tenure, age, and hours requirements)
Key Responsibilites Leadership & Team Development
Lead, coach, and inspire a team of 15 – 25 employees
Conduct ongoing training, development, and performance evaluations
Ensure strong communication and a positive team culture
Operations & Guest Experience
Oversee daily cafe operations to ensure consistent, high‑quality execution
Maintain exceptional guest service standards and resolve concerns promptly
Ensure adherence to brand standards and safety/health compliance
Financial & Performance Management
Manage budgets, control labor and food costs, and drive profitability
Analyze performance metrics and implement improvement strategies
Achieve or exceed internal audit and health inspection standards
Oversee ordering, inventory levels, and vendor relationships
Ensure proper food handling, storage, and product rotation
Our Ideal Candidate Required Qualifications: 2+ years of restaurant management or supervisory experience
Strong leadership, communication, and problem‑solving skills
Ability to work a flexible schedule, including weekends and holidays
Valid driver’s license and authorization to work in the U.S.
Preferred Qualifications: Experience managing fast‑casual or multi‑unit restaurant teams
Physical Requirements: Ability to stand or walk for extended periods
Ability to lift up to 30 lbs
Approximately 50 hours per week of onsite work
The pay range for this role is: 55,000 - 58,000 USD per year(MI-080 Woodhaven)
55,000 - 58,000 USD per year(MI-118 Adrian)
SERVE Hospitality Group is an Equal Opportunity Employer.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.