About this opportunity
Personna Employment Solutions lists this General Manager opportunity in yakima, Washington. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Location: Yakima Valley, Washington
Employment Type: Full-time
Work Setting: Onsite, multi-location
We are seeking an experienced, results-driven General Manager to oversee multiple tire and automotive service locations throughout the Yakima Valley.
This senior leadership role is responsible for driving sales growth, profitability, operational consistency, manager development, customer satisfaction, and service quality across multiple locations.
The ideal candidate understands both the operational and financial sides of the tire and automotive service industry. This individual should be comfortable reviewing store performance, coaching managers, improving shop productivity, resolving customer concerns, and creating a consistent, accountable culture across multiple locations.
Provide leadership and operational direction across multiple tire and automotive service locations
Coach, develop, and hold store managers accountable for performance, staffing, profitability, and customer satisfaction
Conduct regular store visits and ensure operational standards are followed consistently
Establish clear expectations and develop action plans for underperforming locations
Build a professional, accountable, and customer-focused culture across the organization
Drive revenue growth across tire sales, automotive repair, preventive maintenance, and related services
Review store-level P&Ls, labor costs, margins, expenses, and productivity
Improve sales, gross profit, average repair order, customer retention, and overall profitability
Monitor pricing, discounts, purchasing practices, inventory levels, and operating expenses
Prepare budgets, forecasts, and performance reports for senior leadership
Identify market opportunities and recommend practical strategies for continued growth
Automotive Service Operations
Ensure work is completed safely, accurately, efficiently, and according to established standards
Monitor shop workflow, technician productivity, labor utilization, scheduling, and vehicle turnaround times
Maintain appropriate staffing levels based on business demand
Ensure stores maintain appropriate tire, parts, equipment, and supply inventories
Manage vendor and supplier relationships related to pricing, product availability, and service
Ensure facilities, service bays, equipment, and customer areas are properly maintained
Customer Experience
Maintain consistently high customer service standards across all locations
Support store managers with escalated customer concerns
Monitor customer feedback, reviews, complaints, warranty issues, and service recovery
Develop processes that encourage repeat business, referrals, and long-term customer relationships
Ensure service recommendations are communicated clearly, honestly, and professionally
Team Development
Recruit, train, coach, and retain store managers, service advisors, technicians, tire installers, and support staff
Identify future leaders and develop internal talent
Conduct performance reviews and provide ongoing feedback and corrective action when needed
Promote teamwork, accountability, professionalism, safety, and respect
Partner with leadership and HR on employee relations, staffing, training, and performance matters
Safety & Compliance
Ensure compliance with workplace safety requirements and internal policies
Maintain accurate operational, employee, inspection, and incident documentation
Ensure employees receive appropriate training and consistently follow safe work practices
Protect company assets and support effective cash handling, inventory control, and loss-prevention practices
Required Qualifications
7+ years of leadership experience in automotive service, tire sales, retail automotive operations, or a closely related industry
3+ years of experience overseeing multiple locations, departments, or management teams
Strong understanding of tire sales, automotive repair, service writing, shop workflow, and customer service
Experience managing budgets, P&Ls, labor costs, margins, inventory, and profitability
Proven ability to coach managers, improve performance, and lead teams through change
Strong communication, decision-making, organizational, and problem-solving skills
Ability to manage competing priorities in a fast-paced service environment
Comfort using POS systems, automotive management software, spreadsheets, and performance reporting tools
Valid driver's license and ability to travel regularly between locations
High school diploma or equivalent required; additional business, automotive, or management education preferred
Preferred Experience
Direct experience with a multi-location tire or automotive service organization
Experience leading service advisors, technicians, tire installers, and retail sales teams
Knowledge of automotive parts, tire products, warranties, vendor programs, and inventory controls
Experience developing store managers and building succession plans
Bilingual English/Spanish communication skills are helpful, but not required
The successful candidate will be:
Visible, approachable, and comfortable spending time inside each location
Financially disciplined and focused on measurable results
Consistent in setting expectations and holding teams accountable
Skilled at balancing customer satisfaction, employee development, productivity, and profitability
Calm and decisive when handling operational challenges
Professional, ethical, and committed to building a strong company culture
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Worksite address
yakima, WA, 98903, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.