About this opportunity
NPH USA lists this Gift Processing Specialist opportunity in chicago, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Overview
NPH USA is dedicated to breaking the cycle of poverty in Latin America and the Caribbean by supporting the Nuestros Pequeños Hermanos network of homes for orphaned, abandoned and disadvantaged children. We provide a loving family, security, education, health care, and leadership development opportunities to children in nine countries.
Position Summary
The Gift Processing Specialist is part of the National Operations Team at our headquarters in Chicago, Illinois. The Gift Processing Specialist is responsible for working closely with Donor Relations staff and National Operations teammates to provide engaging and rewarding donor experiences. To accomplish this goal, the Gift Processing Specialist is responsible for providing exceptional customer service to all donors when answering questions over the phone or email, sending digital or written communications, and communicating internally to support the donor\'s needs.
This position requires a detail-oriented and collaborative approach to all duties and responsibilities. The Gift Processing Specialist will be overseen by the Gift Processing Coordinator and Gift Processing Manager. It is expected that the Gift Processing Specialist is a technically proficient, highly organized team player who embodies a clear understanding and passion for NPH USA’s mission, vision, organizational imperatives, values, diversity, equity, and inclusion.
Primary Responsibilities and Duties
Donor Customer Service
Manage incoming calls and emails in collaboration with Gift Processing Coordinator
Provide accurate, timely responses and follow up internally to resolve inquiries with care and efficiency.
Execute donor care enhancement initiatives under the supervision of the Gift Processing Coordinator and Donor Care & Fundraising Events Manager
Process all donation formats (sponsorship, general gifts, digital wires, checks, credit cards, ACH) with precision and consistency
Accurately record contributions in fundraising database
Reconcile daily deposits and fundraising platform transactions, supporting financial integrity and donor confidence
Donor Communications & Database Management
Draft, review, and send gift acknowledgments, reminders, and tax letters that reflect donor impact
Maintain data integrity and update donor profiles to ensure accurate and meaningful engagement with donor
Event & Donor Care Support
Provide onsite or virtual support for major fundraising events, contributing to memorable donor experiences
Operational Collaboration & Process Optimization
Support the Gift Processing Coordinator on process reviews and improvements
Assist with procedural documentation and training materials that empower team learning and consistency
Reporting & Ad-hoc Analysis
Generate and distribute ad-hoc reports as requested by Gift Processing leadership to support strategic decision-making
Provide data insights to inform operational decisions in collaboration with Gift Processing team
Qualifications & Requirements
College degree or equivalent training
Previous experience in accounts receivable role preferred
Strong communication skills with previous customer service experience
Detail-oriented with excellent organizational skills
Ability to work independently and multi-task to thoroughly complete concurrent projects
Experience working with Outlook, Word, Excel, Adobe PDF
Ability to learn new systems required, experience with Salesforce CRM preferred
Must be able to meet deadlines
Must be a team player in a small office environment
Must be willing to do some light travel to other regions
Must be willing to have flexible work hours as needed
Seniority level
Entry level
Employment type
Full-time
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Worksite address
chicago, IL, 60290, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.