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Job description
Gig Worker Success ManagerThe Client Success Manager AKA "Gig Worker Success Manager" is responsible for the day-to-day supervision of Gig Workers to ensure the timely, accurate, and quality delivery of customer goods and service. This role manages employee relations at local Client facilities where Gig Workers are placed- including training and orientation, coaching, advocacy, payroll administration, assignments management, schedule management, and understanding the worker pool. This role ensures client satisfaction and engagement through superior customer service and develops relationships with supervisors, leaders, local EB team, remote EmployGig team and Gig Workers. This role anticipates staffing requirements and expectations; develops value-added services to support changing client needs, works closely with the EmployGig operations team and PLX team to deliver both Gig Worker and Client satisfaction.Your Role & ResponsibilitiesFosters a consultative relationship with the client across all levels of management to ensure a clear understanding of the client's business, staffing needs, culture, and program expectationsDevelops and executes effective recruiting strategies that deliver the applicant flow and hiring results to meet and exceed fill rate and on-time fill rate goalsAnticipates and understands the local talent market and put in place a workforce planning strategy to ensure a continuous pipeline of quality talent.Delivers client customized new hire orientationsRuns and creates reports to identify workforce challenges, escalates when appropriate and collaborates with the client to create solutionsAudits onboarding requirements and confirms new hire start requirements are metDeliver a consistent fill rate of 92% or higherCommunicates workforce needs to client for staffing productivity and includes labor market data to present plausible solutionsParticipates in client forecasting meetings and remains informed and knowledgeable of client's current and upcoming business needsManages daily fill rate, time clock accuracy, communication with Gig workers, EmployGig team and ClientDocuments and investigates safety incidents and participates in client meetings to discuss safety and operational efficiencyHandles worker's comp claims and documents unemploymentInitiates and completes client relationship mapping as neededCoaches associates on policies that could have legal implications and involves onsite HR and leads investigationsPreferred Education, Skills, and ExperienceExperience in a customer service role responsible for multi-level client communicationHR and data management experienceFamiliarity with a heavy process-oriented environmentAble to lead, organize and build effective and diverse teamsMust have seasoned critical thinking and problem-solving skillsPractical experience and comfort with using operational software, Microsoft Office products, and basic data management tools for analysisCompetencies (Skills & Knowledge You'll Bring)Ability to communicate with high level managers within the client organization and discuss strategic solutionsAct as a consultant to the client regarding job trends, productivity goals, staff planning, and goal assessmentsWarehouse operations experience (or knowledge of) preferred – to support DC/warehouse operations leaders navigate and adjust to changing inventory demandsStrong understanding of technology platforms that support Gig, including the ability to troubleshoot and offer solutions for technical improvements and drive effective resultsComfortable addressing client concerns and challenges and developing solutions that meet the client expectationsComfortable managing reports output and analyzing results to ensure accuracy as well as ability to thoroughly present/explain the data to the customerSuccessful track record of increased customer service levels and satisfaction, enhanced scope of responsibilities and working relationships with colleagues/managementDemonstrable success managing a team or processAbility to have an innovational mind setFamiliarity with a heavy process-oriented environmentMust have seasoned critical thinking and problem-solving skillsCommunicates information and ideas clearly and articulately both in oral and written form. Uses appropriate language, style and methods depending on audience and the purpose of communicationAchieve results in a quality, timely, and cost-effective way. Sees priorities, plans the efficient use of resources, and monitors progress against objectives.Responds positively to change and adapts to new situations quickly. Able to take on a diverse range of tasks equally effectivelyYour Work Environment (Physical Demands)This position requires compliance for all occupational safety and health standards, rules, and regulations.Below are a few standards specific for this position:Sit or stand for long periods of time and walk short distancesRegularly required to talk, hear, and communicate in writingAdjust to vision for both close and distance viewsStoop, kneel, bend, crouch and lift up to 25 poundsEqual Opportunity Employer
Worksite address
greer, SC, 29651, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.