About this opportunity
Zendesk lists this Global AI-Powered CX Leader opportunity in san francisco, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Zendesk seeks a transformational leader to head global customer support, shaping an AI-powered, 24/7 technical assistance model across enterprise segments. You will align product, engineering, sales, and success teams to deliver superior outcomes, while driving commercial performance.
You will define governance for AI, metrics for deflection and CSAT, and build a scalable center of excellence using Zendesk’s own platform to validate capabilities and deliver evidence-based feedback to product
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Worksite address
san francisco, CA, 94199, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.