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Job description
EY is seeking a Customer Contact Experience Product Manager to own the end-to-end lifecycle of EY’s global cloud contact center service. You will translate business priorities into a technical roadmap, collaborate with engineering, security, privacy, and operations, and drive adoption and continuous improvement across global teams.
You will lead a multi-disciplinary team to deliver value, ensure compliance and cost effectiveness, and monitor KPIs to improve customer satisfaction and service
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Worksite address
atlanta, GA, 30383, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.