About this opportunity
Fipsar Inc lists this Global Commercial Business Relationship & Operations Manager - Life Sciences opportunity in township of hillsborough, New Jersey. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job DescriptionGlobal Commercial Business Relationship & Operations Manager - Life Sciences\ N
Location: New Jersey, USA
\ NWork Arrangement: Onsite - 2 days per week at the client location and 2 days per week at our office
\ NEmployment Type: Full-Time
\ NExperience: 5-10 years
\ NIndustry: Pharmaceutical / Biopharmaceutical
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About the Role We are seeking an experienced, business-focused professional to manage stakeholder relationships and coordinate operational services for Global Commercial Data & Analytics supporting a leading biopharmaceutical organization.
\ NThis is a mid-level, client-facing management position focused on building strong relationships with business stakeholders, providing visibility into ongoing operations, and driving the timely resolution of operational issues related to commercial data and reporting.
\ NThe successful candidate will work closely with business stakeholders, internal leadership, and onshore/offshore technical teams to ensure effective communication, accountability, and continuous service improvement.
\ NThis role emphasizes business relationship management, communication, and operational coordination rather than hands-on technical development.
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Key ResponsibilitiesBusiness Stakeholder Management\ N Serve as the primary point of contact for Global Commercial business stakeholders regarding data and reporting operations.
\ N Build and maintain strong relationships with Commercial Operations, business users, and IT stakeholders.
\ N Understand business needs, priorities, and concerns, and communicate them effectively to internal delivery teams.
\ N Manage stakeholder expectations and ensure timely, transparent communication.
\ N Facilitate regular stakeholder meetings and business service reviews.
\ N Operational Visibility & Communication\ N Provide stakeholders with clear visibility into ongoing operations, service performance, open issues, risks, and resolution progress.
\ N Coordinate operational status updates, management reporting, and service review meetings.
\ N Track business requests, priorities, action items, and follow-ups.
\ N Identify recurring concerns and work with internal teams to improve service quality and stakeholder satisfaction.
\ N Issue Resolution & Coordination\ N Take ownership ofbusiness-facing operational issues and coordinate their resolution with technical support teams.
\ N Manage escalations, follow up on outstanding issues, and ensure timely communication with stakeholders.
\ N Coordinate with onshoreand offshore delivery teams to address business concerns and operational priorities.
\ N Ensure clear accountability and follow-through until issues are resolved.
\ N Support communication and coordination during system changes, releases, and service improvements.
\ N Required Qualifications \ N 5+ years of relevant experience in business relationship management, commercial business operations, business-facing service management, or operational coordination.
\ N Experience working in the pharmaceutical, biotechnology, or life sciences industry.
\ N Strong stakeholder management, interpersonal, presentation, and communication skills.
\ N Demonstrated experienceworking with business stakeholders and coordinating cross-functional teams.
\ N Experience supporting business operations involving enterprise data, analytics, reporting, or business applications.
\ N Ability to independently manage priorities, business escalations, and operational follow-ups.
\ N Strong problem-solving,ownership, and organizational skills.
\ N Ability to work onsite two days per week at the client location and two days per week at our office.
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PreferredQualifications\ N Experience supporting pharmaceutical Commercial Operations, Commercial Analytics, Sales Operations, or Commercial IT.
\ N Familiarity with commercial reporting, data warehouses, CRM, or business intelligence solutions.
\ N Experience coordinatingwith IT service delivery, application support, or managed services teams.
\ N Understanding of service-level reporting, issue management, and continuous improvement.
\ N Experience working withglobally distributed or offshore technical teams.
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Worksite address
township of hillsborough, NJ, 08821, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.