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Antler

Global Customer Journey Transformation Director

raritan, NJ

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Job description

Johnson & Johnson MedTech is seeking a Customer Journey Engagement Director in the United States to lead a global portfolio of customer journey capabilities, aligning processes and investments with the Customer Service Blueprint.

You will translate blueprint requirements into roadmaps, enable regional execution, drive automation and AI opportunities, and partner with Product Owners to deliver measurable value for priority customers.

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Worksite address

raritan, NJ, 08869, US

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