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Job description
Global Financial Crimes Investigator - Consumer
nCharlotte, North Carolina;Addison, Texas; Phoenix, Arizona; Fort Worth, Texas; Jacksonville, Florida
nTo proceed with your application, you must be at least 18 years of age.
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nBank of America employees are required to meet all posting eligibility requirements prior to applying for any new position.
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nTo proceed with your application, you must be at least 18 years of age.
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nBank of America employees are required to meet all posting eligibility requirements prior to applying for any new position.
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nJob Description:
nAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
nBeing a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
nBank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
nAt Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
nJob Description:
nThis job is responsible for performing end-to-end investigations or investigations support functions of external financial crimes activities across one or more lines of business. Key responsibilities include conducting routine to complex investigations, including fraud committed by external parties, money laundering, or terrorist financing and acting as the liaison to Law Enforcement as required.
nThis role will entail completing investigations while ensuring cases meet or exceed closure and quality metrics, reporting facts of the investigation to assist in identifying potential operational or compliance risks, and completing Suspicious Activity Reports (SAR) in a timely and accurate manner for submission to regulators and/or law enforcement.
nThis role may ultimately report to any number of investigations teams across the consumer or client managed lines of business, as well as roles filled within specialized investigations. An Investigator may be asked to partner with GFC Risk Management, front line units or other stakeholders to resolve investigations. The Investigator will maintain a working knowledge of the Bank Secrecy Act (BSA), USA PATRIOT Act, Anti-Money Laundering efforts, Office of Foreign Assets Control (OFAC) and awareness of industry best practices.
nResponsibilities:
nnnCompletes investigations while overseeing cases meet or exceed closure and quality metrics
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nnCompletes Suspicious Activity Reports (SAR) in a timely and accurate manner for submission to regulators and/or law enforcement
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nnReports facts of the investigation to senior stakeholders, assisting in identifying potential operational or compliance risks and partners with Global Financial Crimes (GFC) Management and/or Front Line Units (FLU) to resolve investigations
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nnPerforms quality control functions, training, communications, guidance, monitoring scenario development/enhancement input and testing, or law enforcement liaison responsibilities in an investigative support role
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nnManaging a significant case inventory while prioritizing cases based upon risk and/or management direction while adhering to department Service Level Agreements (SLAs)
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nnThe Investigator will perform research and analysis of transaction information, customer data, public records, social media platforms or other external research tools to aide in the investigation to determine whether the activity appears to be normal for the client type.
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nnThe Investigator communicates with GFC Management, front line units or other internal stakeholders, and law enforcement to obtain additional information and documentation as needed to resolve investigations.
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nnThe Investigator recommends appropriate follow-up and possible account closure for customers that exceed the Bank's risk tolerance; and identifies and escalates potential operational or compliance risks.
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n nRequired Experience:
nnnMinimum of five years of relevant experience
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nn3 years' experience with 1 year of relevant experience with, AML, Risk, or Compliance experience and/or knowledge of financial crimes typologies
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nnBSA knowledge relative to AMLProficiency in Microsoft Excel / data analytics
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n nDesired Experience:
nnnAdditional technical/functional experience (e.g., Industry type): Financial Services and/or related government entity
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nnCertifications: ACAMS - Association of Certified Anti-Money Laundering Specialists
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nnFINRA licenses including the SIE or Series 7, Series 4, Series 24, as well as experience in Law enforcement and/or interacting with law enforcement and/or bi-lingual (Spanish, Russian, Chinese/Mandarin, and/or Farsi a plus.
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nnBachelor's Degree in related field
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nnExperience in financial services and/or a related government entity
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nnCertified Anti-Money Laundering Specialist (CAMS)
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n nSkills:
nnnCritical Thinking
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nnFraud Management
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nnRegulatory Compliance
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nnWritten Communications
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nnInvestigation Management
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nnPolicies, Procedures, and Guidelines Management
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nnReporting
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nnRisk Management
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nnCoaching
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nnIssue Management
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nnTalent Development
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n nShift:
n1st shift (United States of America)
nHours Per Week:
n40
nBank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
nView your "Know your Rights ( " poster.
nView the LA County Fair Chance Ordinance ( .
nBank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
nBank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
nThis communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
nInvestment products offered through MLPF&S and insurance and annuity products offered through MLLA:
nAre Not FDIC Insured Are Not Bank Guaranteed May Lose Value
nAre Not Deposits Are Not Insured by Any Federal Government Agency Are not a condition to Any Banking Service or Activity
nMerrill Lynch, Pierce, Fenner & Smith Incorporated (also referred to as "MLPF&S" or "Merrill") makes available certain investment products sponsored, managed, distributed or provided by companies that are affiliates of Bank of America Corporation ("BofA Corp."). MLPF&S is a registered broker-dealer, registered investment adviser, Member SIPC and a wholly owned subsidiary of BofA Corp. Insurance and annuity products are offered through Merrill Lynch Life Agency Inc., a licensed insurance agency and wholly owned subsidiary of Bank of America Corporation.
nTrust, fiduciary and investment management services are provided by Bank of America, N.A., Member FDIC and wholly owned subsidiary of Bank of America Corporation ("BofA Corp.").
nBank of America Private Bank is a division of Bank of America, N.A.
nBanking products are provided by Bank of America, N.A. and affiliated banks, Members FDIC and wholly owned subsidiaries of Bank of America Corporation.
n© 2026 Bank of America Corporation. All rights reserved.
Worksite address
phoenix, AZ, 85003, US
Who can apply
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