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Job description
Phocas Ltd is seeking a Head of Customer Success to own GRR and CSQLs across UK, Australia, and the US. You will design scalable CS methodologies, develop future leaders, and build cross-functional trust to make retention a company-wide priority.
This leadership role requires strategic vision and operational rigor, with a focus on adoption, health scoring, risk management, and proactive customer engagement to maximize value and renewals.
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Worksite address
costa mesa, CA, 92626, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.