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Job description
Publicis Sapient in Boston seeks a Manager to lead a global application-support service across teams in Boston, Mexico, and India. This player-coach role blends service delivery, operational leadership, stakeholder communication, and continuous improvement.
You will drive incident and change management, monitor SLAs and KPIs, guide staffing and knowledge transfer, and advance AI-enabled support and automation to prevent major incidents.
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Worksite address
boston, MA, 02298, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.