About this opportunity
Stefanini, Inc lists this Global Service Delivery Manager opportunity in overland park, Kansas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Join us to co-create solutions for a better future!
Job Details
Global Service Delivery Manager - Overland Park, KS
Job ID: 64054
Job Category: Stefanini Digital Talent Mall
Position Type: Full Time
Duration: On going
Remaining Positions: 1
Who we are
For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost‑reducing and effective services (IT Infrastructure Outsourcing, End‑User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.
What will you do?
You will oversee a number of teams across the global service delivery, working closely with client representatives and requiring strong attention to detail, as well as excellent interpersonal skills. You will be responsible for driving strategy within your assigned delivery programs in partnership with the Business Unit Lead and Client Success Director, account for the financial and operational results of your teams, and drive continuous improvement activities. You will also enjoy working with an energetic and dynamic team, engaging at many levels with the client to improve the service delivered to their users.
Act as Global Single Point of Contact (SPOC) for client(s)
Responsible for day to day Global delivery of Service Desk, Deskside, and Infrastructure Services
Provide leadership, direction and coach/mentor team
Implement, monitor and adhere to Best Practices for Global delivery locations
Implement process improvements
Manage Scope of Work and Change of Scopes
Assist with new launches or new business with client(s)
Assist with invoicing
Deliver to Expectations
Provide Executive Management Presentations on Services
Participate in on‑going Service Delivery Meetings
Global Expense Management
Drive Continuous Improvement
What do you need to succeed?
Bachelor’s degree required, Master’s or graduate certifications preferred. Typically requires more than 2 years of Global Management experience.
Global experience
Financial Management Experience on a Global level
In‑depth understanding of IT industry dynamics
Critical thinking and problem solving skills
High tolerance/evolved ability to lead and manage ambiguous situations
Excellent relationship skills
Superior verbal, written, facility and presentation skills
Collaboration and team leadership abilities
Effective time and project management skills
Ability to manage strategically as well as at a more detailed level as needed
Experience with ServiceNow is a plus
What you'll get
Work with brilliant minds, often within a global capacity
Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more
Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well
Why we're different
Brazilian and privately owned company
Agility, flexibility, and innovation are in our DNA
Flat organizational structure which enables faster communication and decision making
Take a look for yourself
Here’s one of our own, talking about the culture, space and growth opportunities:
Pay Range
Based on Experience
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Worksite address
overland park, KS, 66213, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.