Job description
Pay: $75,000.00 - $140,000.00 per year
Why This Is a Great Opportunity
Monitor and support cutting-edge GPU and AI infrastructure powering demanding enterprise workloads.
Go beyond traditional NOC monitoring by building automation, improving tooling, and making operations smarter.
Get hands-on exposure to GPU, HPC, networking, data center infrastructure, and AI-enabled operations.
Play a direct role in protecting customer uptime and meeting demanding SLA commitments.
Help create and continuously improve runbooks, SOPs, monitoring processes, and incident-response workflows.
Work alongside technical teams, OEMs, data center operators, and network providers to solve real infrastructure problems.
Join a fast-growing environment where your ideas can directly improve how the NOC operates.
Receive bonus and equity opportunities in addition to competitive base compensation.
Location: Remote nationwide. This is a fully remote role supporting a 24/7 global operations environment through rotating shifts, including nights and weekends.
Note: Must have 2+ years of NOC, network operations, or infrastructure monitoring experience, hands-on GPU or HPC infrastructure experience, and Python or Bash scripting experience. Candidates must be willing to work rotating 24/7 shifts, including nights and weekends. These are hard requirements.
About Us
We are building next-generation AI infrastructure designed to give enterprise customers fast, flexible access to high-performance GPU compute. Our operations team plays a critical role in keeping these environments reliable, responsive, and continuously improving. Confidential Employer.
Job Description
Monitor live GPU cluster health, power, cooling, networking, and infrastructure status across production deployments.
Triage, troubleshoot, and resolve incidents while maintaining SLA requirements.
Identify infrastructure issues early and take proactive action before they become customer-impacting incidents.
Escalate appropriate issues to OEMs, data center operators, network providers, or other Tier 3 partners.
Build and improve internal monitoring tools, scripts, and automation to reduce repetitive manual work.
Use Python, Bash, or similar scripting tools to automate monitoring, triage, reporting, and operational workflows.
Explore and implement AI-enabled workflows that improve NOC speed, accuracy, and efficiency.
Create, maintain, and continuously improve technical runbooks and standard operating procedures.
Participate in incident reviews and turn recurring problems into permanent tooling, process, or automation improvements.
Track SLA and incident metrics and identify opportunities to improve reliability and response times.
Communicate clearly and proactively with customers and internal stakeholders during incidents.
Coordinate with data center operators, OEMs, network providers, and other third parties to resolve customer-impacting issues.
Support a 24/7 rotating operations schedule, including nights, weekends, and other assigned shifts.
Qualifications
2+ years of experience in a NOC, network operations, infrastructure monitoring, or related technical operations environment.
Direct experience supporting or monitoring GPU, HPC, AI infrastructure, or comparable high-performance computing environments.
Hands-on Python or Bash scripting experience.
Experience with infrastructure monitoring and alerting tools such as Datadog, Grafana, PagerDuty, or similar platforms.
Strong troubleshooting and incident-response skills.
Experience working with network, compute, storage, or data center infrastructure.
Ability to understand technical issues quickly and communicate effectively during incidents.
Demonstrated interest in automation, scripting, tool-building, and continuous operational improvement.
Must be comfortable working rotating 24/7 shifts, including nights and weekends.
Ability to work independently in a remote environment while collaborating effectively with global technical teams.
Additional languages beyond English are a plus.
Why You Will Love Working Here
Work directly with advanced GPU and HPC infrastructure rather than generic IT systems.
Build technical depth across AI compute, networking, data centers, monitoring, and automation.
Have a voice in how the NOC operates and help improve processes rather than simply following them.
Work with modern monitoring, automation, and AI-enabled operations tools.
Gain exposure to complex enterprise infrastructure and high-availability environments.
Remote nationwide flexibility with multiple shift options.
Medical, dental, and vision insurance.
401(k).
Paid maternity and paternity leave.
Bonus and equity opportunities.
JPC-1916
Benefits:
Dental insurance
Paid time off
Retirement plan
Vision insurance
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.