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SunTrust Investment Services, Inc.

Grandbridge National Loan Servicing Manager

charlotte, NC

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Job description

Job Title

Lead the loan servicing and asset management functions for Grandbridge, ensuring compliance with lender requirements and industry standards while effectively managing risk. This role provides executive oversight of Asset Management, Primary Servicing, and Master Servicing operations.

Essential Duties and Responsibilities

1. Set overall direction and goals, as well as manage results, of the various sub groups that perform loan servicing and asset management functions.

2. Set organizational structure and reporting lines within various functional groups, as well as assign responsibilities for each department.

3. Manage lender servicing relationships.

4. Negotiate lender servicing agreements, vendor agreements and any other agreements as needed to include the evaluation on an annual basis for any additional needs or contraction of services.

5. Provide support and/or directly review and approve compliance reporting, including Uniform Single Attestation Program (USAP), Reg AB, internal audits, lender audits, as well as any lender initiated review of servicing processes.

6. Administration of applicable policies and procedures.

7. Participate in industry related events including industry and lender conferences, working groups, peer groups, task forces, or councils as an official company representative.

8. Identify and assess relative risk within the company's portfolio to include loan specific, lender specific and industry specific risks.

9. As a member of the Grandbridge Senior Management team, participate in the development of company strategic initiatives.

10. Attract, retain, and promote top talent, with a strong focus on diversity, across Grandbridge and build a robust slate of credible successors for key leadership positions and for opportunities across Truist.

11. Promote a cohesive, inclusive, team-oriented culture aligned with the Truist purpose, mission, and values.

12. Promote sound risk management as the first line of defense by ensuring compliance with Bank policies for credit, underwriting, operational, regulatory, tax, legal procedures and policies.

Qualifications

1. Bachelor's degree in Finance, Real Estate or related field, or equivalent education and related training

2. Fifteen years of experience with commercial real estate, banking, finance or equivalent field

3. Strong interpersonal, written and verbal communication skills

4. Strong organizational skills

5. Demonstrated ability to manage a large group of associates and responsibilities

6. Strong analytical problem-solving skills

7. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

8. Ability to travel, occasionally overnight

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

Worksite address

charlotte, NC, 28245, US

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