Group Insurance Billing Senior Analyst

Job description

Group Insurance Billing Senior Analyst

Remote

Job Description

The Group Insurance Billing Senior Analyst is responsible for supporting high complexity accounts to ensure service level adherence. This role operates as a highly skilled analyst and subject matter expert to be able to support accounts and the team with the client’s complex accounts. They will be considered a key contact to provide input on complex issues utilizing their Group Insurance experience that may not be with other peers. This senior analyst may support daily workload, identify critical inputs, and a team member to alert leads of any issues. He/she solves problems by precedent and reference detailed instructions and procedural documents, escalating issues and seeking advice when faced with complex issues and problems. May collaborate with external internal clients to execute complex solutions, collaborate on special circumstances and provide options based on best practice. This role may encompass supporting the development and management of process documentation, continuous improvement initiatives and training of other resources to ensure client metrics and contracted SLAs are met. Demonstrates leadership and a positive, problem-solving attitude to guide the team members with training, coaching, mentoring. Key Responsibilities

Serves as a Subject Matter Experts to support case management utilizing their previous Group Insurance experience. Able to identify and resolve complex issues billing issues with their group insurance expertise.

Support Receivable and Suspense Management over an assigned book of business consisting of mid-level or complex customers

Accountable for the resolution of Billing Related Customer issues through coordinated efforts with internal and external stakeholders

Support special internal functional projects and ad hoc requests and/or reporting

Able to support identifying root causes for customer dissatisfaction and recommend new tools and or articulating how existing tools can improve overall customer satisfaction

Expected to adhere to client Service Level Agreements and department s products key performance requirements and any reporting

Able to utilize strong organizational skills to manage multiple priorities while working under tight time constraints, possesses ability to work through ambiguity, and work effectively with various vendors with strong interpersonal skills

Supports team in addressing escalations, often connecting with broker or account management as well as internal leadership

Provides support and training for new employees as they on board the team

Support client relationship with high-quality communication, reliability, proactiveness and follow through

Basic Qualifications

Minimum 3 years’ experience in Group Insurance Complex Billing, AR Reconciliation and/or Collections

Minimum 3 years’ experience with MS Office to include Excel Reconciliation

Preferred Qualifications

Experience researching, resolving, tracking and following up on financial issues inquiries such as outstanding balances

Direct customer service issue resolution and client interaction experience

Strong MS Excel to include Reporting, Reconciling, Pivot Tables, VLOOKUPS

Experienced with client/vendor relationship management

Strong written and verbal communication skills

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 11/05/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture (

Role Location Hourly Salary Range

California $26.39 to $57.69

Colorado $26.39 to $49.86

Connecticut $26.39 to $49.86

District of Columbia $28.08 to $53.08

Illinois $24.42 to $49.86

Maine $22.45 to $42.45

Maryland $26.39 to $49.86

Massachusetts $26.39 to $53.08

Minnesota $26.39 to $49.86

New York $24.42 to $57.69

New Jersey $28.08 to $57.69

Ohio $24.42 to $46.15

Virginia $24.42 to $53.08

Washington $28.08 to $53.08

Requesting an Accommodation

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If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at or send us an email or speak with your recruiter.

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement (

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Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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Worksite address

detroit, MI, 48228, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.