Job description
Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury
Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.
The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.
The Employee Promise
At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests.
By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company.
The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.
Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.
Essential Functions:
Sales Pipeline Management: Manage and oversee the full sales pipeline for MICE and Affinity Group opportunities across Trade and Direct channels, including lead qualification, sales tracking, CRM reporting, forecasting, and collaboration with leadership to drive conversion and revenue growth strategies.
Lead Management & Business Development: Manage inbound and outbound group sales opportunities while building relationships with travel advisors, agency partners, corporate planners, affinity leaders, and direct clients to support pipeline generation and business conversion efforts.
Proposal & Contract Management: Develop and manage proposals, pricing, contracts, agreements, and related sales documentation while coordinating approvals, negotiations, and compliance with company policies and commercial guidelines throughout the contracting process.
Negotiation & Closing: Negotiate group concessions, amenities, commercial terms, and trade commissions while partnering cross-functionally to drive sales conversion, maximize revenue opportunities, and successfully close group business.
Ancillary Revenue & Upselling Responsibilities: Drive ancillary revenue growth by identifying, promoting, and incorporating upsell opportunities including flights, hotels, transfers, shore excursions, onboard experiences, specialty services, and cabin upgrades throughout the group sales lifecycle.
Cross-Functional Collaboration: Partner closely with Regional Sales Directors and internal departments including Revenue Management, Reservations, Operations, Finance, Marketing, and onboard experience teams to support group sales initiatives, operational alignment, and process improvement efforts.
Client & Partner Relationship Management: Deliver a luxury-level client experience through proactive communication, relationship management, post-voyage follow-up, retention strategies, and rebooking efforts that foster long-term partnerships, repeat business, and future sales opportunities.
Other Duties: Functions, duties, responsibilities, and activities may change at any time with or without notice.
Skills & Experience
3–5+ years of experience in group sales, hospitality, cruise, luxury travel, or related industries
Experience managing MICE, affinity, or leisure group business preferred
Strong knowledge of group travel segments and needs (affinity, corporate, incentive)
Strong understanding of trade distribution channels, commissions, and agency partnerships
Proven ability to manage multiple sales opportunities simultaneously in a fast-paced environment
Experience with CRM systems, pipeline management, and sales reporting tools
Exceptional interpersonal and communication skills, with a proven ability to influence, identify and deliver on client needs
Highly organized with strong attention to detail and follow-through
Ability to work collaboratively across multiple departments and levels of leadership
Collaborative, innovative, and customer-centric mindset with a focus on achieving business outcomes
Education
Bachelor’s degree in Hospitality Management, Business Administration, or related field (advanced degree preferred) and/or 3-5+ years of progressive sales experience in luxury hospitality, travel, or cruise.
Work Environment
Full-time, typical office environment
The position requires additional working time outside of normal business hours
International Travel as needed
TBD – Remote or Office-based with Hybrid flexibility
The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.
The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.