Job description
Summary:
We're hiring a Guest Communications & Operations Coordinator to support a growing luxury short term rental business. This role combines guest communication, operations coordination, listing management, and systems organization to help maintain a high end guest experience and smooth day to day operations.
We're looking for someone proactive, resourceful, and highly organized someone who communicates professionally, keeps operations structured, and helps move projects and priorities forward in a fast-paced remote environment.
Why This Role is Unique:
Blend of hospitality, operations, systems, and listing management.
Opportunity to grow within a luxury STR business.
High ownership role with direct operational impact.
Work closely with leadership and support ongoing property growth.
Help build structure, efficiency, and consistency across the business.
What You'll Own:
Delivering a high quality guest experience through clear and timely communication.
Keeping operational systems, workflows, and internal coordination organized.
Maintaining accurate and optimized property listings across platforms.
Supporting leadership with execution, follow through, and day-to-day operations.
Core Responsibilities:
Guest Communication & Hospitality Support
Manage guest communication across booking platforms with a professional, hospitality driven tone.
Assist with guest support, issue resolution, and operational follow-ups.
Support homeowner communication and provide updates when needed.
Help maintain a luxury-level guest experience across all touchpoints.
Operations & Systems Coordination
Build, organize, and maintain SOPs and operational processes.
Keep projects, priorities, and internal workflows organized.
Identify operational gaps and recommend process improvements.
Maintain organization inside Notion and other operational systems.
Help ensure daily operations run smoothly and efficiently.
Listings & Platform Management
Create, update, and optimize listings across Airbnb, Hostaway, and VRBO.
Ensure listings remain accurate, updated, and aligned with brand standards.
Support onboarding and setup for new properties.
Coordinate listing updates based on operational or property changes.
Project & Team Coordination
Track onboarding progress, operational tasks, and team deadlines.
Support leadership with reporting, organization, and execution.
Help ensure projects move forward without bottlenecks or missed follow-ups.
Coordinate across teams to maintain visibility and accountability.
Qualifications & Skills:
Required
Strong written and verbal English communication skills.
You want to learn, grow, and continuously improve.
You are willing to step outside your comfort zone and take ownership.
You naturally pay attention to small details and care about doing things correctly.
You enjoy solving problems and handling new challenges daily.
You like going above and beyond instead of doing the bare minimum.
You are reliable, disciplined, and highly accountable.
Comfortable working in a fast paced environment under pressure.
Strong organizational and multitasking skills.
Comfortable working independently in a remote environment.
Nice to Have
Previous experience in the short-term rental (STR) industry.
Experience building SOPs and operational workflows.
Luxury hospitality experience.
Familiarity with AI and productivity tools.
Tools & Platforms
Airbnb
Hostaway
Breezeway
VRBO
Notion
Monday
Google Workspace
Google Sheets
Slack
AI tools
Work Setup:
Full-Time
Remote (LATAM only)
5 days per weekA Saturday or Sunday shift is required
Flexibility for occasional evening check-ins when needed
Required Remote Setup
Reliable high-speed internet connection.
Personal work laptop or desktop computer.
Quality headset for calls and communication.
Dedicated workspace free from distractions and background noise.
Compensation & Benefits
Competitive compensation based on experience (paid in USD).
Long-term remote opportunity.
Growth opportunity within the luxury STR industry.
About Purple:
At Purple, we connect exceptional LATAM talent with U.S. companies through strategic outsourcing solutions that deliver results with integrity and excellence. Our mission is to help businesses scale without compromising on quality, while creating meaningful opportunities across borders.
Explore our culture and team:
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Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.