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Pyramid Global Hospitality

Guest Experience Director — Front Office Leadership

potomac, WV

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About this opportunity

Pyramid Global Hospitality lists this Guest Experience Director — Front Office Leadership opportunity in potomac, West Virginia. Review the employer’s description below for duties, qualifications and application requirements.

Job description

The Potomac Hotel, Autograph Collection, part of Pyramid Global Hospitality, is seeking a Director of Front Office to lead guest services, front desk, concierge, and related operations at our waterfront Washington, D.C. property.

You will drive service excellence, manage budgets, supervise a multi‑department team, and collaborate with Housekeeping, F&B, Security, Revenue Management, and Sales to maximize guest satisfaction and revenue.

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