About this opportunity
SVG Motors lists this Guest Experience Specialist opportunity in beavercreek, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
SVG Motors | Beavercreek, Ohio Full Time | $800/week base + Performance Bonus
This isn't a detail job. It isn't a lot attendant job. It isn't a greeter job.
It's all three — and something more important than any of them.
At SVG Motors, we built our business on a belief that buying a car shouldn't feel like a fight. No commissioned salespeople. No pressure. A purchase process that takes less than an hour. A seven-day return policy. A team that treats every person who walks through our door like they matter — because they do.
You are the last impression we make on every customer who buys a vehicle. And when we're busy, you are the first impression we make on every guest who walks in.
We're hiring two people who take that seriously.
What You Own
Guest Welcome & Experience
Welcome every guest who walks through our doors — with intention, not a script
Tell the SVG story — who we are, how we're different, and why it matters
When our Sales Professionals are with customers, you make sure no one waits alone, no one feels ignored, and no one leaves without understanding that SVG is not like every other dealer they've been to
Offer water or coffee, escort guests to the right person, and make the wait feel effortless
You are not closing deals. You are not negotiating. You are creating the kind of experience that makes people call their friends and say — you have to go to SVG
Your standard is simple: every guest who walks into SVG Beavercreek should leave feeling like the most important person in the building — whether they bought a car or not
Vehicle Delivery
Stand in at every vehicle delivery alongside the Sales Professional
Walk the customer through a complete vehicle orientation using the SVG Delivery Checklist — exterior condition, interior features, technology setup, safety systems, and protection products
Connect the customer's phone via Bluetooth, walk them through their connected services app, and make sure they leave knowing exactly how to use what they paid for
Obtain signed customer confirmation of vehicle condition and delivery completion
Present the Google review QR code at every delivery — before the customer walks out the door
You are the final human interaction a customer has with SVG — own it
Pre-Delivery Quality Control
Conduct a full pre-delivery inspection on every sold unit before it reaches the customer
Nothing leaves without your sign‑off — you are the last gate
We have had vehicles delivered with issues the customer discovered at home — that ends with this role
Used Car & Service Quality Control
Drive used vehicles before and after service appointments — document condition on entry and confirm it matches on exit
Complete the Lot Ready Inspection on every vehicle before it hits the frontline
Flag condition changes, damage, or missing items before a vehicle is returned to inventory or a customer
Photos, pricing review, and window sticker confirmed on every lot‑ready unit
Lot & Facility Standards
Daily lot walk — vehicles straight, clean, properly staged, prices posted
Detail supply inventory and recon bay organization maintained
Coordinate vehicle readiness timelines with Sales and Service
The Schedule
We are open Monday–Thursday 9am–7pm and Friday–Saturday 9am–6pm. With two Guest Experience Specialists on staff, we maintain full coverage across all open hours. Schedules are staggered to ensure afternoon and Saturday peak coverage with both people on the floor. Full schedule details provided at interview.
Who You Are
You walk into a room and make people feel comfortable without trying. You notice the guest standing by themselves before anyone else does. You take pride in things being done right — not almost right.
Warm, confident, and genuinely comfortable with people — this is a hospitality role as much as it is an automotive role
Detail‑oriented in a way others find excessive — you are the last line of quality control on every vehicle we deliver
Takes ownership — if something is wrong you say so before it becomes someone else’s problem
Valid driver’s license required — clean driving record
Background in hospitality, customer service, automotive, or any guest‑facing role is a strong fit
You will be trained on the SVG Phoenix Process and Delivery Checklist — willingness to execute it exactly as designed is non‑negotiable
Automotive experience is welcome but not required — the right attitude matters more than industry knowledge
What You’re Protecting
Every vehicle you deliver and every guest you welcome represents someone who chose SVG over every other option in this market. Our reputation is built on the experience we deliver — not just the vehicle. Your job is to make sure that experience matches every promise we made.
Compensation
Base salary: $800/week ($41,600/year)
Monthly performance bonus tied to guest delivery ratings and vehicle return rate
$20 per 5-star delivery rating
$10 per 4-star delivery rating
$20 per vehicle with no condition return within 30 days
Monthly qualifiers: average rating must be 4.5 stars or higher AND vehicle return rate must stay below 10% to unlock bonus
Strong performers earning full bonus can expect $55,000–$65,000+ annually
Both positions are identical in pay, schedule, and responsibility
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.