About this opportunity
South Shore Plaza lists this Guest Experience Specialist opportunity in dallas, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
High-quality fresh chocolate - that's what the Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family business now employs over 2500 people from more than 80 countries across the group, and the trend is rising. The company's headquarters are located in the canton of Glarus. Here, against a picturesque Alpine backdrop, we pro-duce our fresh chocolates and are constantly developing new, innovative ideas in agile teams.
Our Corporate Functions business unit encompasses a wide range of activities. Alongside our Finance and IT Services, Global Marketing and Sales Management as well as Human Resources are also located here. Fresh ideas are developed here every day, and together we turn them into success stories. Personal responsibility and networked work are particularly important to us.
About the role
We are hiring a Guest Experience Specialist who takes pride in delivering white glove, concierge-level service. This is a writing-forward role: the majority of your day is spent composing thoughtful, polished email responses, with phone calls used when a conversation moves faster than an inbox can.
The right person for this job treats every message as a chance to make someone's day easier. You anticipate the follow-up question before it's asked, you own problems until they're resolved, and you write with the warmth and precision of a personal concierge rather than a ticket queue.
What you can expect
You …will respond to guest inquiries by email as the primary channel, with clear, personalized, well-written replies that fully resolve the question for the first time.
You …handle inbound and outbound calls for time-sensitive, complex or sensitive matters where a live conversation services the customer better.
You …prioritize escalations and guest needs with patience, empathy, and sound judgment, escalating to management when appropriate.
You …will have fluent knowledge of our products, services, policies, and structures
What we expect from you
You …have experience in customer service, hospitality, client services, or a comparable role with direct customer contact.
You …have exceptional written and verbal communication with correct grammar and spelling and ability to make complexity simple with a calm, friendly, professional tone.
You …have genuine service instinct – you find satisfaction in solving someone’s problem completely
You …have sharp attention to detail and the follow-through to keep dozens of open threads organized with high accuracy and accountability.
You …take ownership of issues end to end, coordinating internally with other departments internally, and close the loop with the guest.
What we offer you
Monday-Friday, with occasional coverage for evenings/weekends/holidays. This is a Full-Time non-exempt role performing work within an office.
An exciting working environment with motivated colleagues
A position with lots of personal responsibility
The opportunity to contribute fresh ideas
An open and respectful feedback culture
In-house and external further training
Unique career opportunities
Generous discounts on our products
Chocolate at work
Free parking spaces
Own it. Grow it. Make it fresh.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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Worksite address
dallas, TX, 75215, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.