About this opportunity
The Escape Game lists this Guest Experience Specialist opportunity in dedham, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
We are located in Legacy Place! Copy & paste the link below to learn more about our company & the role:
THE ROLE:
Guest Experience Specialists are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day!
A GES is the ambassador of The Escape Game experience. Just like a great party host, they take responsibility for the energy in the room by making our lobby feel fun, upbeat, and inviting. An excellent GES is a master of emotional intelligence, which means having the ability to regulate and manage your own emotions and understand the emotions of those around you. To excel in this role, you must be able to read and sense each guest’s feelings and needs to make sure they have a great experience. You are the bookends of each guest’s experience – their first and last impression of The Escape Game.
HOW GUEST EXPERIENCE SPECIALISTS SERVE OUR GUESTS AND OUR TEAM
Embodying our mission, vision, and values during every shift
Using TEG’s Party Host Practices
Prepare the party venue
Connect with guests
Keep the energy high
Customize the experience
Make sure everyone leaves happy
Using TEG’s Hospitality Habits
Enthusiastically explaining our games and efficiently guiding interactions in the lobby by:
Checking in guests
Coordinating game start times with Team Leader
Answering the phone
Accurately booking reservations
Connecting with every single guest by maintaining open and welcoming body language and asking open-ended questions to encourage fun, friendly conversation with guests
Making groups of 2-50 feel welcome, cared for, and excited for their game
Using TEG’s Steps for Creating TEG Fans
Extend the invite
Keep the party going
Encourage party favors
Immediately and graciously resolving service failures
REQUIREMENTS
Flexible availability. This role often works nights, weekends, and/or holidays.
Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
Ability to stand for long periods of time (about 75-80% of your shift).
KNOWLEDGE, SKILLS, & ABILITIES
Genuine love for serving others
Flexible, humble, and teachable
Ability to function both creatively and administratively
Basic computer abilities
High capacity for creative problem solving
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Worksite address
dedham, MA, 02026, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.