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Job description
Ready to Love Your JobTexas Roadhouse is looking for legendary, passionate Roadies to join our Support Center team in Louisville, KY. If you're ready to bring your energy, partnership, and heart to a place where fun meets purpose, you've come to the right place. Come see why our Roadies love their jobs!Why This Role RocksDo you love helping people and turning a tough situation into a positive experience? As a Guest Relations Representative, you'll be the voice of Texas Roadhouse, supporting our guests by answering questions, resolving concerns, and ensuring every guest feels valued. You'll work closely with our restaurants and support teams to deliver legendary service and create outstanding guest experiences.This is a remote position that will work the following schedule (Eastern Standard Time): Saturday: 11:30-8pm, Sunday: 12-6pm, Monday: 12-6pm, Tuesday: Team call only 11:30am-12:30pmYour Recipe for SuccessHigh School Diploma or GED required6 months to 1 year of experience in restaurant operations, hospitality, guest services, or customer serviceStrong communication and problem-solving skillsAbility to handle sensitive situations with professionalism and empathyStrong attention to detail and organizational skillsProficiency with Microsoft Outlook, Word, and ExcelAbility to multitask and prioritize in a fast-paced environmentWhat's On Your PlateAnswer guest calls with care, professionalism, and genuine concernDocument guest interactions accurately using ServiceNowInvestigate and resolve guest concerns using sound judgment and available resourcesPartner with restaurant teams to help achieve successful guest resolutionsEscalate sensitive or complex concerns to appropriate departments when neededAssist guests with gift card questions and issue resolutionMonitor and respond to social media and online guest feedback opportunitiesReview and route concerns submitted through the Texas Roadhouse websiteGenerate and share follow-up communications and reporting with restaurant partnersFollow up with guests and restaurant teams to ensure timely resolution of open casesWhy You'll Love Your Job:As our founder Kent Taylor said, "We're a people-first company that just happens to serve steaks." We believe in taking care of the whole Roadie: from professional development opportunities to a robust benefits package. Our culture is just one reason why many of our leaders started as servers, managers, and line cooks, and have grown Legendary careers with us. Here's a taste of what we offer:Best-in-class benefits including medical, dental, vision, and 100% paid maternity leaveGenerous time off including vacation, parental, donor, and bereavement leaveWellness perks like on-site personal trainers, massages, a full gym, and a registered nurseConvenience services like car detailing, dry cleaning, and even spray tansFinancial support with 401(k), tuition reimbursement, stock units, and holiday bonusesDelicious perks from Willie's Joynt—our full-service café serving up legendary mealsSupport Center employees who meet benefit eligibility receive a comprehensive total rewards package starting the first day of the month after 31 days of employment.We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.
Worksite address
louisville, KY, 40205, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.