About this opportunity
CFS lists this Guest Service Coordinator opportunity in boston, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Guest Service Coordinator
Location: Downtown Boston, MA
Salary: $50,000 - $55,000 per year
Position Summary
CFS has partnered with a luxury hotel in seeking a friendly, professional Guest Service Coordinator to provide exceptional customer service and create a welcoming experience for every guest. This role is responsible for front desk operations, guest check-ins and check-outs, answering inquiries, and ensuring a high level of guest satisfaction.
Key Responsibilities
Greet guests and provide a positive first impression.
Complete guest check-in and check-out processes.
Answer phone calls and assist with guest requests and inquiries.
Provide information on property amenities, services, local dining, and attractions.
Resolve guest concerns and follow up to ensure satisfaction.
Assist with administrative and front desk duties as needed.
Qualifications
At least 1 year of customer service experience; hotel front desk experience preferred.
Strong communication and interpersonal skills.
Proficiency with Microsoft Office; Opera experience is a plus.
Excellent attention to detail and ability to multitask in a fast-paced environment.
Professional, reliable, and team-oriented attitude.
Valid driver's license and clean driving record required.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Worksite address
boston, MA, 02298, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.