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Job description
Guest Services Canopy Walk and Emergent Tower Monitor Holden Arboretum OpportunityThe Guest Services department seeks a friendly team member to facilitate guest safety and enjoyment of the Murch Canopy Walk and Kalberer Emergent Tower. These structures allow guests to experience immersive exploration of the forest and tree canopy. The staff monitors help guests learn about the structures and the property and ensure a safe experience for all. The structures are open from April through November with our summer exhibit on trains occurring Memorial through Labor Day. Training is provided. This position is supervised by the Guest Services Lead. Weekend, weekday, occasional evening, and occasional holiday work is required.Position Details:Part-time, seasonal, non-exempt position20-35 hours per weekShifts are generally 9:30am-5:30pmSeason runs daily April 1 through November 1, 2026, and includes weekends-only in November. Full-season employment preferred, but flexibleMust have a flexible schedule to be able to work weekends, evenings and some holidaysTraining is providedThis position is supervised by the Guest Services Representative Lead$13.80/hourKey Responsibilities:Support the Holden Forests & Gardens' mission, values, vision, and core commitment to the visitor experience and community engagementActively welcome and receive guests, providing prompt and courteous service and orientation of the property, programs, and events that support the mission and success of Holden Forests & GardensPerform opening and closing duties, checking exhibit elements to ensure they are running, and communicating with supervisors to troubleshoot equipment problems. Training will be providedEnsure proper admission policies are being followed by guests and staffEnsure safety practices are being followed by guests and staffMaintain cleanliness, safety and appearance of the tower, canopy, and summer exhibitManage customer concerns, communicate effectively verbally and via radio, provide prompt follow-up, and relay information as needed to supervisorContribute positively to the Guest Services team including staff, volunteers, and guestsOccasionally support special events and programsDrive Holden Forests & Gardens golf carts on the propertyPerform other job-related duties as assignedQualifications and Skills:Demonstrated passion for people and natureHigh school degree or equivalent, requiredCustomer service experience, highly desiredMust enjoy working with the general public, families, and childrenEffective and appropriate verbal and written communicationAbility to work within a team and be self-motivating when working independentlyAbility to take initiative and problem-solveMust have a flexible schedule and be able to work weekends, some evenings and some holidaysMust have reliable transportationPhysical Requirements Must be able to perform with or without reasonable accommodation:Perform tasks in all weather conditions; temperatures may range from 35-103 FRegularly climbing 202 stairs, and standing at platforms elevated 65 to 120 feet above groundStand and/or sit for extended periods of timeEffective vision and hearingHand and arm dexterityWalk and work on wet, uneven, slippery terrainKneel, bend, stoop, grab, and reachRegular lifting and carrying of up to 15 poundsSome of the reasons Holden Forests & Gardens (HF&G) is a great place to work! Work in a beautiful environment within Greater Cleveland | Discounts in our stores & cafes | Free parking at both campuses anytime we are open | Free admission to many Northeast Ohio Museums | Free Employee Assistance Program | And Much More!
Worksite address
willoughby, OH, 44094, US
Who can apply
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