About this opportunity
Aya Healthcare lists this Guest Services Coordinator opportunity in indianapolis, Indiana. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Hospital ConciergeSets the tone for an exceptional experience by welcoming all guests to our organization in a friendly, helpful manner. Serves as an information resource by answering questions, providing accurate up-to-date information and giving directions to areas within the hospital and any adjoining medical facilities. Responsible for being a culture champion by embracing and demonstrating the mission and vision of the organization. Requires a concierge level customer service attitude.Key responsibilities include:Serve as a welcoming and professional representative of the organization.Engage with a large volume of patients, families, and visitors, we average 1,500-2,000 interactions each dayUtilize computer systems efficiently to access and communicate information.Escort patients and family members to various locations throughout the hospital.Assist out-of-town and out-of-state visitors by providing information about the hospital, local community, and surrounding resourcesMust have:Strong customer service skills with a passion for helping others.Flexibility to work at different locations as needed.Comfortable initiating and engaging in conversations with patients, families, and visitors.Ability to remain active throughout the shift, including walking approximately 10,000-15,000 steps per day.Requirements: High School Diploma/GED required. Previous concierge level customer service experience preferred. Previous healthcare experience involving patient/public contact preferred.
Worksite address
indianapolis, IN, 46201, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.