About this opportunity
Hotel Equities lists this Guest Services Manager opportunity in baltimore, Maryland. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Base pay range
$19.50/hr - $21.00/hr
Job Summary
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Guest Services Manager for Delta Baltimore North in Baltimore, MD.
Essential Job Duties and Responsibilities
Assist in the execution of reservation responsibilities including but not limited to making/updating/cancelling reservations, returning phone calls/email, and entering/updating group rooming lists and blocks.
Increase the level of guest satisfaction by delivering an improved product through employee development, job engineering, and quality image.
Field guest complaints, conduct thorough research to develop effective solutions and negotiate results. Listen and extend assistance to resolve problems.
Assist front desk agent, concierge, bell attendants, and front office manager with the execution of their duties as needed.
Due to the nature of the hospitality industry, employees are required to work varying schedules to reflect the business needs of the hotel.
Serve as manager on duty.
Monitor department supplies.
Monitor hotel emails.
Assist other departments as directed.
Required Knowledge / Skills / Abilities
Must have ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
Basic mathematical skills necessary to operate a cash register, make change, count total bank, prepare cash drops, and total all other charges.
Ability to read, speak, and understand the English language to communicate with guests.
Ability to access and accurately input information using a moderately complex computer system.
Desired Software Proficiencies
Knowledge of Microsoft Office products.
Supervisory Responsibilities
Assist in the supervision of front office, night audit, and bell stand staff.
Education / Experience
High school diploma or equivalent (preferred).
Guest relations/service experience required; hospitality experience preferred.
Valid driver’s license required.
Physical Requirements
Frequency key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1‑3 hours; Frequent – 3‑6 hours; Constant – 6‑8 hours.
Sitting – Rare
Walking – Frequent
Climbing stairs – Occasional
Crouching/bending/stoop – Frequent
Reaching – Frequent
Grasping – Constant
Pushing/pulling – Occasional
Near vision – Constant
Far vision – Constant
Hearing – Constant
Talking – Constant
Smell – Occasional
Taste – Rare
Lifting/carrying – Frequent (up to 50 lbs)
Travel – Rare
Materials / Equipment Used
Operation of computer, telephone, two‑way radio.
Benefits
Team‑driven and values‑based culture
Medical/Dental/Vision coverage
Vacation & holiday pay
Employee assistance program
Career growth opportunities / manager training program
Reduced room rates throughout the portfolio
401(k) with company match
Employee discount
Referral program
Location & Compensation
Baltimore, MD. Base pay range $19.50/hr - $21.00/hr. Estimated annual salary $70,032.00 – $80,157.00.
Seniority Level
Mid‑senior level
Employment Type
Full‑time
Job Function
Other / Hospitality
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Worksite address
baltimore, MD, 21276, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.