About this opportunity
Kampgrounds Of America, Inc. lists this GUEST SERVICES REPRESENTATIVE opportunity in billings metropolitan area, Montana. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks (OAK). Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and innovative.
At KOA, we believe the outdoors is fun and for everyone. We are committed to having an environment where all are treated with dignity and respect. We strive to:
intentionally create a sense of community and belonging for our guests, employees and franchise partners
continually educate ourselves and expand our knowledge to foster an inclusive and supportive environment
sustain a culture that promotes diversity of thought and experiences
ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all
drive change in our company and industry through action and implementation
Summary:
The Guest Service Representative (GSR) is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay. Accommodate campground guests by registering, issuing keys, keeping proper record of occupied sites, making and confirming reservations and collecting payments. The GSR maintains a clean, well-stocked and organized store.
Essential Duties and Responsibilities:
Greet all guests approaching the front desk in accordance with KOA standards.
Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards.
Prepare reports as required, relating to shift checklist, and down-time reports.
Answer inquiries from guests regarding campground amenities and local attractions.
Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
Establish and maintain good communications and teamwork with fellow associates and other departments within the campground and utilize proper radio etiquette.
Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card handling procedures.
Maintain high standards of professionalism, customer service, quality and cleanliness.
Maintain store displays and inventory control as directed and communicate ideas and guest feedback.
Increase revenues through up-selling strategies and profitability of ancillary income.
Non-Essential Duties and Responsibilities:
This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Required Education and Experience:
Hear and speak the English language fluently
Strong decision-making ability
Ability to communicate, ability to manage conflict
Working knowledge of operational procedures
Comfortable in a fast-paced and high-pressure environment
Ability to maintain confidentiality
Able to work nights, weekends, and holidays
Preferred Education and Experience:
Physical Demands and Working Conditions:
Work is performed indoors and outdoors and may involve exposure to varying weather conditions
Office work requires the ability to operate standard office equipment, computer, copier, keyboard, etc.
Must be able to lift and carry up to 10 pounds regularly, lift or carry up to 25 pounds or more occasionally with assistance.
Ability to stand for long periods of time.
Ability to bend, stoop, kneel, crouch, climb, push, pull, reach overhead and move safely over uneven terrain.
Use of repetitive motion, standing, bending, sitting, lifting, and walking.
Noise levels may be moderate to loud.
May be exposed to dust, pollen, grasses, landscaping, and various chemicals and moving mechanical equipment.
Use of personal protective equipment required where necessary.
Will experience occasional interruptions and shifting priorities.
Valid driver’s license required, this position may be expected to drive a motorized vehicle which requires close and distance vision, sitting, seeing and reading signs, traffic signals, etc.
KOA does not sponsor Visas
KOA currently does not pay or withhold taxes in the following states:
Alabama
Idaho
North Dakota
Alaska
Louisiana
Rhode Island
Delaware
Mississippi
South Dakota
District of Columbia
Nebraska
Vermont
Hawaii
New Hampshire
West Virginia
Wisconsin
Kampgrounds of America, Inc. ("KOA") is an Equal Opportunity Employer. KOA is committed to providing a workplace free of discrimination and harassment, where all employees and applicants are treated with respect and employment decisions are based on qualifications and merit.
KOA strictly prohibits and does not tolerate discrimination or harassment against employees, applicants, or any other covered persons on the basis of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth and related medical conditions, gender identity, and sexual orientation), age, physical or mental disability, citizenship or immigration status, genetic information (including family medical history), parental status, political affiliation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, training, promotion, compensation, benefits, discipline, and termination.
KOA complies with the Americans with Disabilities Act, the Pregnant Workers Fairness Act, and all applicable state and local laws, and will provide reasonable accommodations to qualified individuals for disability, sincerely held religious beliefs or practices, and pregnancy, childbirth, or related medical conditions, unless doing so would impose an undue hardship. If you need an accommodation, please contact the Human Resources department at
KOA prohibits retaliation against any employee or applicant who, in good faith, reports or opposes discrimination or harassment, requests an accommodation, or participates in any related investigation or proceeding. Employees who believe they have experienced or witnessed conduct that violates this policy should report it to the Human Resources department at
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.