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Job description
Guest Services SpecialistJob Title: Guest Services Specialist - 1 year Human Relations or Customer Service experience requiredFLSA: Non-exemptEssential Duties:Provide oversight of front desk which includes answering the telephone, screening guests, and monitoring security camerasMaintains security of facility through routine methodsConducts intakes for new guestsProvides shelter orientation tour for new guests to include a shower, processing belongings, and gather linens and toiletriesOversees and assigns guest chores and stock suppliesAssist in completion of daily linen laundering as neededEngages shelter guests with compassion and understanding, while also setting healthy boundariesDocuments any pertinent information regarding guests including intake, medications, scanning for services as appropriateRegularly walks the building and conducts bed/bathroom checks and appropriately deals with rule and/or unsafe/unsanitary violationsContacts emergency services should the need arise and maintain a calmness amongst the guests while situations are being handledAttends and actively participates in staff meetingsOther Duties:Any other duties as required by supervisorAssist in the food services area on an as needed basisEvaluate emergency situations and handles them when the Supervisor is not in the areaMaintains confidentiality of all data, including guests, employee, and operational dataEducation/Qualifications:High School or equivalentMust have a committed personal relationship with Jesus ChristMust agree with and sign LifePath's Statement of Christian faith and be able to share that faith and knowledge with staff and guestsMust have excellent and demonstrated interpersonal relations and both written and oral communication skillsProficiency with MS Office Suite, computer input, and database managementOther Factors to Consider:Ability to walk, stand and/or sit for long periods of time, reach, lift, bend, kneel, stoop, climb stairs, push, and pull items weighing 25 pounds or less; manual dexterity; auditory and visual skills; ability to follow written and oral instructions and procedures.Excellent reading and writing skills; typing/computer usage; proficient interpersonal relations and communicative skills; ability to follow written and oral instructions and procedures;Possess a valid Pennsylvania Driver's LicenseWorking Conditions:Inside and outside environment
Worksite address
york, PA, 17401, US
Who can apply
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