About this opportunity
Downtown Subaru of Oakland lists this Guest Services Specialist opportunity in oakland, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Downtown Auto CenterAt Downtown Auto Center, we value our employees and we treat them like family. Each team member can take advantage of our ongoing training programs, advancement opportunities and progressive culture. We love to develop our employees and promote from within. We want to help your career but we don't want your personal life to take a hit because of it. Daily life at Downtown Auto Center is the best in the business and we're sure you'll see why! When you come to work for us, you can look forward to these added benefits and employee perks!BenefitsMedicalDentalVision401kWe are adhering to all COVID-19 precautionsResponsibilitiesCOVID-19 screening for customers and employeesAssure that required office and administrative functions are met on an ongoing basisPlan, organize, and direct the daily operations; including professional and non-professional servicesEnsure the hiring process is structured to assure appropriately trained staffDevelop and implement policies, procedures, services, and quality assuranceLead and manage budget and accounting systemsDevelop and maintain records and reporting systems which provide for proper service control and measurement of program outcomesEncourage and promote positive and professional communication between staff and agency administrationEnsure the customer complaint process is followed and intervene/escalate where appropriateProvide on-call services after hours and weekends as needed or directedAssure the availability of Administrative staff at all hours of operationsQualifications3+ years management experience1 year experience working in the Automotive IndustryEffective leader with good employee relations and customer service skillsKnowledge of regulatory standards and compliance regulations with eagerness to improveGood interpersonal and analytical skillsWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Worksite address
oakland, CA, 94601, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.