About this opportunity
Oak View Group lists this Guest Services Staff | Part-Time | ISU - Stephens Auditorium opportunity in ames, Iowa. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Guest Services Staff | Part-Time | ISU - Stephens AuditoriumAs a member of the Guest Services Staff team, you will be an essential part of the guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to, ushering, ticket scanning, concourse customer service, greeting, and event day security. You will have the opportunity to assist our guests by offering directions and sharing information while creating a world-class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere.This role pays an hourly rate of $10.00 - $14.50. Benefits for Part-Time Roles: 401(k) Savings Plan and 401(k) Matching.This position will remain open until December 25, 2026.ResponsibilitiesPrepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisorWhen gates open, welcome our fans with a great smile and helpful attitudeScan event tickets, ensuring that the proper ticket is being used to gain entryAssist fans in locating their ticketed seatsBeing alert and proactive to potential hazards and reporting incidents when they occurMonitor your assigned area for issues and opportunities to make lasting memories for our fansRespond to all guest concerns/complaints promptly and in a professional mannerAssist guests in ADA-accessible seating sectionsEnforce all building policies and procedures to ensure a safe environment for all guestsAssist with guiding the foot traffic flow of large crowdsCheck identification of guests to verify age requirements for purchase of alcoholBe knowledgeable about the venue emergency evacuation plan in order to safely assist guests during the unlikely event of an emergencyOperate magnetometers (walkthrough metal detectors/hand-operated scanners)Prevent or diffuse situationsMaintain order and report suspicious activityProvide excellent customer service assistance to internal and external clientsQualificationsHigh school diploma, GED, or equivalent preferredMust have a demonstrated ability to function in a fast-paced, high-pressure environmentExperience in a public facility is highly preferredMust be able to communicate clearly and conciselyPossess strong interpersonal and communication skillsAbility to work both independently and as part of a teamMust have the ability to work a flexible schedule, including long hours, nights, weekends, and holidaysStrengthened by our Differences. United to Make a DifferenceAt OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.Equal Opportunity EmployerOak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Worksite address
ames, IA, 50011, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.