About this opportunity
H&M lists this H&M Department Manager - Arundel Mills, MD opportunity in severn, Maryland. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Overview
Department Manager at H&M. You lead and support your team, foster an inclusive culture, and ensure an excellent operational and visual experience for the store, customers and colleagues. You analyze sales, identify opportunities, and create plans to optimize results and profits.
Responsibilities
You are responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines
Representing yourself and the H&M brand positively during customer interactions
Be aware of and take responsibility for your department\'s strengths and identifying commercial opportunities and acting on them
Establish and analyze sales and budget goals, creating plans to optimize results
Ensure customer service is provided in all areas of the store and that your team can actively promote and sell products
Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives
Manage your department in a cost-efficient way
Ensure correct routines in fitting rooms and checkout, including transactions, returns and exchanges
Ensure all admin routines for both people and operations are handled correctly
Maintain a clean and tidy sales floor and back-of-house areas including stockroom
Ensure high fashion quality, visual and commercial product presentation with good garment care
Keep stock levels adequate and provide input on allocation
Oversee garment cycle from delivery to presentation and fitting room routines according to internal standards
Maintain in-store OMNI services and in-store tech services/tools
Ensure price signs and BOH information are up-to-date and compliant with guidelines
Open and close the store daily
Fashion & Trend Awareness
Stay up-to-date with fashion trends, styles, brands, products, competitors and relevant influencers
Provide product and fashion knowledge to customers during interactions
Team & Development
Recruitment, onboarding, performance management, upskilling and development of the in-store team
Performance evaluations and succession planning
Share knowledge and collaborate with the Visual Merchandiser team
Provide and receive feedback to support development
Plan and manage team scheduling
Regular communication with store colleagues to inform, motivate and inspire
Ensure procedures, routines, and legal requirements are followed
Participate in onboarding and development trainings
Retail Operations / Visual & Commercial Execution
Maintain clean sales floor and back-of-house areas
Ensure high-quality presentation and garment care
Monitor stock levels and assist with allocation
Oversee full garment cycle and fitting room routines per standards
Maintain in-store omni services and tech tools
Maintain price signs according to global/local guidelines
Update BOH areas with key information and safety details
Open & close the store daily
Qualifications
Strong leadership with accountability for others
Ambitious, effective communicator, analytical and numbers-minded
Achievement-oriented and customer-centric
Why You’ll Love Working at H&M
Diverse, inclusive environment and values-driven culture
Access to Colleague Resource Groups and a global talent community
Comprehensive benefits including health, wellness, retirement and paid time off
Employee discount across brands
Additional Information
Compensation: expected base salary range is hourly
EEOC Code: SLS
Pay Status: Non-Exempt, Hourly
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Worksite address
severn, MD, 21144, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.