About this opportunity
H&M lists this H&M Department Manager- Lynnhaven Mall opportunity in virginia beach, Virginia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
About the Role
As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By bringing everyone together, you’ll be able to create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed. You’ll ensure an excellent operational & visual experience in the store, customers and colleagues, and be aware of the store’s strengths, opportunities and competitors. Analyze and follow up on sales, and create plans to optimize results and profits.
A Day in the Life
Customer Sales & Profit
You are responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines
Represent yourself and the H&M brand positively during customer interactions
Be aware of and take responsibility of your department's strengths and identifying commercial opportunities and acting on them
Establish & analyze sales and budget goals, creating plans to optimize results
Ensure customer service is provided in all areas and that your team actively promotes and sells products to customers
Cover your team’s promotion of the Customer Loyalty App (Hello Member) and in-store sustainability initiatives
Manage your department in a cost‑efficient way
Ensure correct routines in fitting room and checkout, including transactions, returns and exchanges
Ensure all admin routines for people and operations are handled correctly
Fashion & Trend Awareness
Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers
Ensure your team provides product and fashion knowledge and other relevant information during customer interactions
Team & Development
Recruit, onboard, manage performance, upskill and develop your team in‑store
Complete performance evaluations and succession planning to support business & team needs
Retain and share knowledge and skills with your team
Collaborate, plan and work as a team with in‑store Visual Merchandiser team
Give and receive feedback with colleagues to learn, develop and support each other
Plan and schedule the team
Communicate regularly with store colleagues to inform, motivate and inspire – daily, weekly meetings, etc
Ensure all procedures, routines and legal requirements in all areas of the store are followed
Participate in relevant onboarding, introduction processes, trainings and courses for your role and future development
Retail Operations/Visual & Commercial Execution
Secure a clean and tidy sales floor and back‑of‑house, including stockroom areas
Ensure high fashion quality, visual and commercial product presentation with good garment care
Secure good stock levels and provide input on allocation to Area team
Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines follow our standards and internal routines, using all tools and technology provided
Maintain best practice for in‑store OMNI services and in‑store tech services/tools (Instore Care App, Click & Collect, Smart Store etc.)
Maintain a strong balance and accurate price signs in‑store and throughout the sales floor following global and local strategies and market requirements
Update and maintain BOH areas for all colleagues (key information, health & safety, tidiness etc.)
Responsibly open and close the store daily
Qualifications
Who You Are
To be a successful and effective Department Manager, you’ll be a strong leader who enjoys taking responsibility for others
You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics
You are achievement‑oriented, motivated by performance and competition to be truly customer‑centric
Benefits
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation and disability
We pride ourselves on being a values‑driven organization guided by 7 unique values that have been part of our success story for over 75 years
Access to Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
Inclusive company culture encouraging authenticity at work
Large global talent community enabling career growth and aspirations
Comprehensive benefits: health insurance, wellness and family support programs, company match retirement plan, paid leave programs, paid time off, community day, employee wellness initiatives
Employee discount at H&M, Other Stories, COS and other H&M Group brands
Additional Information
Compensation : expected base salary range is 21.39 – 25.24 hourly. Pay status: non‑exempt, hourly. EEOC code: SLS.
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at and use Ask a Question.
Company Description
At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion and unleash self‑expression. As an H&M colleague, you’re encouraged to be yourself and more. You’ll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true. Our company is committed to fostering a culture of inclusion and belonging, actively seeking colleagues who share this commitment.
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Worksite address
virginia beach, VA, 23450, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.