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Job description
About Us
We are the marinara-muddled minds behind Happy Camper, Homeslice, and Paradise Park. Our restaurants are wall to wall with lights, murals, and vignettes for the perfect gram. We are known for our art inspired spaces, delicious food and great vibes. Our brand is glued together by our company culture. Currently, we are looking for other folks who are enthusiastic about being part of our team and growing our ever-evolving brand. Many of our employees have been with the company from the first installment of the brand. Our careers feel like a life purpose for many of us and a common thread is that we pay a distinct amount of attention to detail in creating this atmosphere. The ideal candidate wants to really enjoy their work environment and the people they work with. With a restaurant group expanding as rapidly as we have, we need someone who is self-motivated, and willing to take initiative. The ideal candidate wants to really enjoy their work environment and the people they work with. With a restaurant group expanding as rapidly as we have, we need someone who is self-motivated, and willing to take initiative.
Happy Camper - Wrigleyville - Happy Hospitality
3458 N Clark Street
Chicago, IL 60657
Position Opening: General Manager
Job Summary
The General Manager will oversee and manage the daily operations for FOH & BOH of the restaurant, as well as take on additional duties as assigned. The General Manager will be responsible for driving sales, managing costs, delivering an exceptional guest experience, and creating a high performance, team oriented workplace culture. This role has varying hours required ranging between 9:00am - 4:00am (Monday - Sunday). Additional hours as needed.
Our ideal candidate is someone who has at least 4 years of experience in a high volume restaurant that has an entrepreneurial spirit, is a self-starter, and wants to work in an environment where they can contribute to the growth and success of the company. They should also have creative ideas to drive sales and repeat business, and the capability to recruit, train, discipline and develop team members.
A successful candidate will take on a key leadership role in a dynamic and fast-paced hospitality company. The role provides an opportunity to fast track your growth and development in an organization with a mission that has real positive social impact, in addition to aggressive business goals. This place is packed with energy, creativity, and outbursts of hilarity. We also settle in and get a lot done in an open and collaborative, but focused environment.
Responsibilities
Meet restaurant operational standards by implementing productivity, quality, and customer-service standards
Resolving problems in a timely and professional manner
Assists in hiring and training staff. Effectively communicate developmental feedback to all employees
Adhere to and enforce policies and procedures
Handles disciplining and terminating employees in accordance with restaurant policy
Ensure guest satisfaction, resolve conflicts and complaints as they arise
Contribute to the positive company culture and continue to cultivate regulars
Communicate with HR and accounting regarding invoicing and payroll
Support restaurant goals in all areas of operations to achieve desired volume growth and profitability.
Control costs by monitoring labor, expenses and minimizing waste
Supervise smooth and efficient daily shifts
Proficiency in Toast POS and OpenTable
Strong communication and time management skills
Manage menus in house and through third party delivery apps (i.e., Doordash, UberEats and Grubhub)
Manages and oversees scheduling in HotSchedules
Performs daily health inspections and oversees food handling
Frequent quality control checks on food
Ensure compliance in accordance with capacity and liquor regulations
Manages liquor, beer and wine inventory and works with BOH for purchases of food and supplies
Conducts daily checks of restaurant and equipment to ensure compliance with health, safety, food handling and hygiene standards.
Schedules routine maintenance and service on equipment, calls in repairs as needed.
Takes ownership on tasks and sees them through from start to finish.
Physical Functions
Ability to communicate orally with customers, management, and other co-workers, both individually and in front of a group is crucial.
Regular use of the telephone for communication is essential.
Must be able to exert well-paced and frequent mobility for periods of up to 10 hours or as needed.
High levels of noise from music, customer and employee traffic.
Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.
Qualifications/Requirements
At least 4 years of full-service management experience in a high volume restaurant required
Proven track record of delivering results
Demonstrated leadership capability to build strong teams and achieve business goals.
Strong supervisory and leadership skills
Excellent interpersonal skills with a focus on customer service
Excellent time management and organizational skills
Decision making and problem-solving skills; able to identify and analyze problems and offer solutions.
Responds well to feedback and constructive criticism
Able to professionally communicate information to others and actively listens
Ability to provide top notch customer service in a fast-paced environment
Able to stand for extended periods of time
Able to safely lift and easily maneuver trays of food when necessary
Willing to follow instructions and ask questions for clarification if needed
Certifications
ServSafe Manager Certification
Basset Certification
Allergen Certification
Compensation Details
Compensation: $90,000 to $105,000 Annual Salary
Eligible for Bonus based on Performance and Sales Metrics
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Dining Discounts
Employment Requirements
Employment is contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.
Additional pre-employment requirements may apply based on the position.
Department: Front of House
Reports to: DO, COO
Status: Salary
FLSA Code: Exempt
Location: Chicago
Happy Hospitality is an equal opportunity employer. We value diversity in gender, race, ethnicity, sexual orientation, gender identity, disability, religion, age, veteran status, life experiences and ideas. We are committed to providing equal employment opportunities and strive to provide an inclusive culture that embraces diversity
Must be eligible to legally work in the United States.
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Worksite address
chicago, IL, 60290, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.