About this opportunity
Housing Authority of Champaign County lists this HCV Specialist opportunity in champaign, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Responsibilities
Administers all aspects of HACC Housing Choice Voucher program for 300-400 clients.
Monitors and manages caseload ensuring eligibility and compliance.
Conducts initial and periodic re‑certifications/re‑exams to guarantee eligibility and subsidy calculations.
Provides direct customer service to clients and landlords, including inquiries and general public requests.
Documents tasks in client and landlord files using HACC computer system and maintains records per document management requirements.
Completes timely follow‑ups, opens and responds to mail, telephone, electronic and phone call inquiries within established timelines; uses agency‑approved forms.
Actively participates in team meetings, process improvements, special projects and supports all team members.
Implements all new requirements in accordance with established guidelines.
Performs other related tasks as required.
Typical Responsibilities
Improve individual employee productivity and quality of work.
Increase personal, staff, and owner satisfaction while maintaining production.
Interpret regulations accurately.
Maintain control of systems to ensure the accuracy of programs and timelines of program delivery.
Monitor program abuse by clients.
Approve and document programmatic interpretations in unusual or complex situations in a manner justifiable to program monitors and auditors.
Deal successfully with irate individuals and groups.
Prioritize responsibilities and projects.
Unusual Responsibilities
Resolve conflicts between program participants and owners after all other avenues have been exhausted.
Implement HUD‑required changes to programs within generally tight timelines.
Resolve cases of suspected program abuse by clients, owners, and other staff.
Modify procedures to meet changing needs.
Handle difficult employees, owners, and program participants.
Qualifications
Strong reading, analyzing, interpreting data, documents, information and publications.
Ability to evaluate information and situations to make sound independent decisions.
Problem‑solving skills, identify critical issues and execute plans to resolve disputes.
Critical thinking for solving problems.
Organization and records‑management skills.
Time‑management skills to meet schedules, workloads, and deadlines.
Manage client cases: track activities, update records, monitor outcomes, follow record‑keeping requirements, maintain confidentiality.
Handle multiple work streams and priorities simultaneously while maintaining quality, customer service standards, and accuracy.
Basic to advanced math skills for financial forms, reports, and statistical data.
Highly proficient data entry and computer skills; use databases, create spreadsheets, prepare presentations.
Proficient Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Excellent interpersonal, written, verbal communication and relationship‑building skills.
Excellent listening, presentation, and public speaking skills for diverse audiences.
Strong writing skills to compose documents, reports, and correspondence.
Knowledge of Housing Authority of Champaign County, HCV program, and/or HUD Section 8 preferred.
Develop rapport with landlords, owners, property managers.
Conduct landlord briefings on contract obligations.
Conduct voucher briefing sessions.
Establish contact with other human‑services agencies; inform and refer clients.
Research, develop, maintain and revise department forms, procedures and control systems.
Study rent conditions and market availability; evaluate and complete studies.
Authorize HAP payments.
Detailed working knowledge of HCV program requirements.
Thorough knowledge of department practices, procedures and regulations.
Express ideas orally and in writing.
Establish effective relationships with employees, tenants, owners.
Organize and expedite workload.
Initiate independent work projects.
Know local human‑services resources.
Work with tenant rights, leasing documents.
Work with disadvantaged populations.
Interpret and apply regulations accurately.
Respect privacy and confidentiality of client interviews, information and files.
Work with staff in other city and agency departments.
Disseminate, discuss, discern information.
Sell program ideas and concepts.
Interview and brief clients.
Effective communication and negotiations.
Problem‑solving.
Education and Experience
Associate's degree or better in business, public administration, urban studies, human or social services, or related field; or 3+ years progressively responsible related work experience, with at least 2 years in case management or property management capacity.
Minimum of three years of proven experience managing a caseload of 300‑400 clients, including full spectrum of public assistance program activities.
Functional proficiency with technology used on‑the‑job (Microsoft Office Suite, proprietary software).
Must obtain Housing Choice Voucher Specialist certification within one year of hire.
Physical Requirements / Work Environment
Works in an office environment.
Ability to sit and stand for long periods.
Must work in deadline‑focused, fast‑paced environment.
Occasional travel by automobile within county for home visits.
Occasional overtime to meet workload demands.
Valid Illinois driver's license and insurable under agency's commercial insurance policy.
Full‑time use of personal vehicle.
Pay & Benefits
Pay: $39,500‑$41,000.
401(k) and 401(k) matching.
Employee assistance program.
Flexible spending account.
Health insurance.
Life insurance.
Mileage reimbursement.
Paid time off.
Vision insurance.
Schedule
8‑hour shift.
Monday‑Friday.
People with a criminal record are encouraged to apply.
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Worksite address
champaign, IL, 61825, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.