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Sanofi

Head of AI-Driven Digital Customer Engagement Platform

cambridge, MA

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Job description

Sanofi seeks a Head of AI-Driven Digital Customer Engagement Management Platform to lead the comprehensive Orion program, migrating from OneCRM to a new AI-enabled CEMP. You will drive the end-to-end implementation, including Concierge for Field and global rollout across markets, with a strong emphasis on data, AI governance, and cross-functional leadership.

You will collaborate with GBUs, Markets, GTMC, and procurement to ensure scalable, compliant solutions while delivering AI-driven,

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Worksite address

cambridge, MA, 02140, US

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